Sr. Manager, Global Partner Programs

Job Summary

At Zoom, we are looking for a Global Channel Benefits Manager to design and scale a world-class partner benefits program that supports our global partner and distributor ecosystem.

In this role, you will iterate, define, operationalize and own our end to end partner benefits that drive adoption of Zoom products, accelerate partner-led growth, and enhance the overall partner experience.

Global Program Strategy & Design

• Design and evolve Zoom’s global channel benefits framework, aligned with company growth priorities and partner segmentation

• Define tiered benefits across the partner lifecycle (Authorized, Silver, Gold, Platinum, etc.)

• Develop scalable benefits including rebates, incentives, MDF, training, certifications, and co-selling opportunities

• Benchmark against leading SaaS and UCaaS providers to maintain a competitive partner value proposition

Program Execution & Operations

• Own end-to-end implementation of channel benefits programs across AMER, EMEA, and APAC

• Partner with regional channel and operations teams to ensure consistent rollout and adoption

• Establish clear program guidelines, policies, and governance models

• Collaborate with systems teams to operationalize benefits in partner portals and tools

Partner Experience & Engagement

• Ensure partners clearly understand and can easily access their benefits within the Zoom Partner Connect ecosystem

• Work with Partner Marketing and Enablement to create compelling messaging and campaigns

• Gather partner feedback and insights to continuously improve benefit offerings

• Support initiatives that drive partner activation, retention, and growth

Cross-Functional Collaboration

• Partner with Sales, Finance, Marketing, Product, Legal, and Partner Operations teams

• Align benefits with pricing strategies, promotions, and GTM initiatives (e.g., Zoom Phone expansion, Contact Center growth)

• Support product launches with partner-facing incentives and enablement benefits

• Coordinate with finance on budgeting, accruals, and ROI tracking for rebates and MDF

Analytics & Performance Management

• Define and track KPIs such as partner-sourced revenue, influenced pipeline, program adoption, and ROI

• Build dashboards and own reporting to ensure ROI for Zoom and our Partners

Governance & Compliance

• Ensure benefits programs comply with global financial, legal, and regulatory requirements

• Manage risk related to incentives, rebates, and partner eligibility

• Maintain program integrity and transparency across all regions

Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or related field preferred (MBA a plus)

• 8 + years of experience in channel programs, partner ecosystems, or incentives management within a SaaS or technology company

• Experience working in global organizations with distributed teams

• Proven ability to design and scale partner programs that drive measurable business outcomes

• Excellent stakeholder management and communication skills

Preferred Skills

• Experience with partner ecosystems similar to Zoom Video Communications

• Familiarity with tools such as Salesforce, Tableau, and incentive management platforms

• Strong analytical mindset with experience in financial modeling and ROI analysis

• Must enjoy and thrive in a fast-paced, high-growth environment

Success Metrics

• Growth in partner-sourced and partner-influenced revenue

• Increased adoption of key Zoom products (Meetings, Phone, Contact Center) through partners

• Partner satisfaction and engagement scores within the Zoom ecosystem

• Utilization and ROI of channel benefits programs

• Consistency and scalability of global program execution

Why Apply

• Be part of a company redefining modern communications and collaboration

• Unique opportunity to shape rapidly evolving our global partner programs

• Work with innovative, customer-focused teams across the globe

• Competitive compensation, benefits, and a flexible work environment

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.