Key Facts

Remote From:

Full time

English

Hard Skills

Electronic Health Record Applications Call Center Experience Data Entry Performance Management Medical Record Management Patient Referral Online Communication

Other Skills

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Scheduling
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Analytical Skills
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Computer Literacy
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Problem Solving
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Compassion
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Non-Verbal Communication
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Time Management
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Teamwork
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Customer Service
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Stress Management
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Detail Oriented
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Punctuality

Roles & Responsibilities

High School Diploma or equivalent
Strong computer skills
Strong research and problem-solving abilities
Ability to pass a thorough background check and drug screen

Requirements:

Handle inbound and outbound calls in a fast-paced call center in a professional manner
Schedule appointments electronically for new and established patients and input information into the EHR with high accuracy
Independently resolve patient and provider questions related to referrals, pre-authorizations/pre-certifications and insurance verifications
Index medical records according to defined processes

Baptist Health System KY & IN

About Baptist Health System KY & IN

Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of nine hospitals, employed and independent physicians, and more than 400 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky in a joint venture with Deaconess Health System based in Evansville, Indiana. Baptist Health employs more than 23,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has nearly 1,500 providers, including more than 750 physicians and more than 740 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. Learn more at BaptistHealth.com.

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

Summary

Job Description:

Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2424 Harrodsburg Rd, Lexington, KY 40504.

1st shift hours
Paid training
Position will be transitioning to Work-from-Home after set criteria has been met

Position Responsibilities

Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
Indexes medical records according to defined processes.
Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
Demonstrates strong telephone communication and etiquette skills.
Maintain composure during moments of stress and maintain a helpful disposition at all times.
Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Minimum Education, Training, and Experience Required

High School Diploma or equivalent.
Strong computer skills.
Strong research and problem-solving abilities.
Must be able to successfully pass a thorough background check and drug screen.
Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Work Experience

Education