Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Electronic Data Interchange Transaction Data VBScript (Visual Basic Scripting Edition) Payroll Processing Enrollment Management Project Management Software Analysis Help Desk Support Process Improvement Computer Programming Computer Maintenance Auditing Microsoft Access Vendor Management Regulatory Compliance Data Import/Export Online Communication Forward Planning

Other Skills

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Ability To Meet Deadlines
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Quality Control
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Microsoft Office
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Microsoft Word
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Microsoft Excel
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Training And Development
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Calmness Under Pressure
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Non-Verbal Communication
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Creative Entrepreneurship
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Adaptability
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Multitasking
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Active Listening
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Analytical Skills
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Time Management
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Critical Thinking
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Customer Service
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Organizational Skills
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Analytical Thinking
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Detail Oriented
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Prioritization
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Social Skills
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Problem Solving

Roles & Responsibilities

Bachelor's degree or equivalent (preferably in business administration, computer science, or information systems) with 2-3 years of application/system analysis/enrollment build experience, 2-3 years of insurance experience, and 2+ years of Bswift experience.
Excellent verbal and written communication skills, strong interpersonal and collaboration abilities, and excellent analytical and problem-solving skills.
Proficiency with Microsoft Office Suite (especially Excel, Access, and Word); ability to quickly learn organization-specific systems and software; familiarity with benefits management and administration industry concepts.
Strong project management, time management, planning, organization, multitasking, and customer service skills; ability to work under pressure and meet deadlines across internal and external stakeholders.

Requirements:

Support Bswift technology implementations per SOPs, coordinating with managers and users to identify system problems, assess severity, and prioritize responses.
Partner with project coordinators and other internal and external team members and clients on new implementations and ongoing client support duties; manage client imports/exports, payroll/carrier files, and discrepancy reports.
Provide on-call technical support for inquiries regarding EDI vendor feeds; actively solve data production problems and analyze data transactions; make recommendations for resolution to prevent recurrence.
Train client HR partners on Bswift software and processes; maintain Bswift system accuracy; perform quality and control management, and audit Excel and text files; knowledge of Visual Basic scripts.

Job description

Does your current company inspire you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized?

The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world.

Essential Duties and Responsibilities (included but are not limited to):
Support Bswift technology implementations, in accordance with company standard operating procedures, processes, and documentation. This includes:

Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate.
Partner with project coordinators and other internal and external team members and clients as part of new implementation and ongoing client support duties
Manage client import/exports, payroll/carrier files, and discrepancy reports
Provide on-call technical support and responses to inquiries regarding EDI vendor feeds
Actively solve data production technical problems, working to reduce future technical errors by partnering with team members to discuss actionable resolutions
Routinely conduct analysis of data transactions
Make recommendations for the resolution of production problems
Work with third-party compliance approval
Quality and control management of Bswift
Training client HR partners on Bswift software and processes
Maintain Bswift system for accuracy
Audit excel and text files
Knowledgeable in Visual Basic scripts but not limited to that language

Qualifications, Skills and Requirements:

Excellent verbal and written communication skills.
Excellent interpersonal skills with a proven ability to collaborate with a team.
Excellent analytical and problem-solving skills.
Extensive knowledge of computer systems and programming.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Proficient with or able to quickly learn systems and software used by the organization.
Familiarity with standard concepts, practices, and procedures within the benefits management and administration industry
Excellent communication, project management, time management, planning, organization, and multitasking skills
Exceptional customer service with internal and external team members and clients involving email, phone and in-person communications
Proficiency in Microsoft Excel, Microsoft Access, and Word
Ability to perform a variety of tasks while managing priorities to meet internal and external client deadlines within results driven environment
Ability to work well under pressure, especially during high volume client implementation periods
Ability to work with different internal teams to deliver results to clients in a professional manner
Ability to listen to feedback and adjust communication style depending upon the audience
Ability to think critically and develop creative business solutions to meet clients’ needs
Ability to identify and implement process improvements
Proven analytical, evaluative, and problem-solving abilities
Keen attention to detail
Immediate ability to build EDI files

Education, Training and Experience:

Requires a bachelor’s degree or equivalent, preferably in business administration, computer science, or information systems.
2-3 Years of application/system analysis/enrollment build experience preferred
2-3 Years of insurance experience
2+ Years of Bswift experience

The typical base pay range for this role nationwide is $38 to $42 per hour.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the team!

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