Sr Software Engineer

• Job Title: ServiceNow ITOM Integration Engineer

Summary:

• Design, build, and maintain ServiceNow ITOM integrations with strict testing and release discipline. Highly technical role requiring JavaScript, PowerShell, and Python; strong communication and critical thinking to protect business impact.

Key Responsibilities:

• Implement and optimize ITOM modules: Discovery, Service Mapping, Event Management, Cloud Discovery.

• Build integrations via IntegrationHub/Flow Designer, REST/SOAP APIs, webhooks; develop MID Server scripts, probes, and patterns (JavaScript, PowerShell, Python).

• Integrate monitoring tools (e.g., LogicMonitor, Azure Monitor, SCOM, Dynatrace) with Event Management; dedup/suppress/correlate alerts; map to CIs/services.

• Govern CMDB data quality and CSDM alignment; manage identification/reconciliation, normalization, health and audit dashboards.

• Establish rigorous testing (ATF, regression, UAT) and gated promotions across dev/test/prod; maintain rollback plans and change records.

• Monitor/tune MID Servers and ECC Queue; perform performance/capacity planning and upgrade readiness.

• Produce clear documentation, runbooks, architecture diagrams, and stakeholder presentations.

• Collaborate with Infra, App, Cloud, and Security teams; support incident/problem/change processes.

Required Skills & Experience:

• 4–7+ years with ServiceNow Development, including hands-on ITOM (Discovery, Service Mapping, Event Mgmt, CMDB, MID Server).

• Strong JavaScript (Glide APIs, server-side), PowerShell, and Python scripting.

• REST/SOAP integration, JSON/XML transformation, authentication (OAuth, certificates, secrets).

• Source control (Git), ServiceNow Scoped Apps/Source Control, Update Set governance.

• Excellent communication; patient, detail-oriented tester; critical thinker who anticipates risk and business impact.

• Troubleshooting across Windows/Linux, networks, cloud (Azure/AWS/GCP).

Preferred/Bonus:

• Experience integrating LogicMonitor and major observability tools.

• CSDM v4+, Service Graph Connectors, CMDB health KPIs.

• Automated Test Framework, DevOps for ServiceNow, CI/CD pipelines.

• Security/compliance, credential vaulting, certificate management.

• Diagramming tools (Visio/Lucidchart/Draw.io).

Soft Skills:

• Excellent communication

• Team player with a positive, ownership mindset.

• Methodical, careful, and calm under pressure; validates thoroughly before production changes.

Education:

• Bachelor’s in Computer Science or equivalent experience.