Key Facts

Remote From:

Internships

Entry-level / graduate

English

Hard Skills

Technical Writing Product Knowledge Content Creation Natural Language Generation Gap Analysis Digital File Management Good Documentation Practices Readability Naming Conventions Single Source Publishing Online Communication

Other Skills

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Video Conferencing
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Non-Verbal Communication
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Detail Oriented
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Curiosity
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Self-Motivation
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Innovation

Roles & Responsibilities

Currently pursuing a degree in Technical Writing, Library Science, Computer Science, Information Technology, or a related field
Strong written and verbal communication skills
Experience using Artificial Intelligence (AI) tools (e.g., Claude, Copilot, etc.)
High attention to detail

Requirements:

Assist with preparing, updating, and publishing release documentation for product updates and enhancements.
Review documentation for gaps and use AI tools to generate or refine missing content; incorporate responses into polished, accurate documentation updates.
Apply new team style and formatting standards to existing content to ensure consistency across documentation.
Update existing documentation to improve accessibility, including making images compliant with accessibility standards (e.g., alt text, naming conventions, readability).

Job description

Overview:

About Care Solutions:

Our Care Solutions team unites the powerful capabilities of GuidingCare and Wellframe to transform care delivery and member engagement in healthcare. GuidingCare excels in offering an integrated care management platform that streamlines workflows, enhances collaboration, and drives better health outcomes for members. Wellframe complements this by providing a digital care management solution that connects health plans with their members through personalized resources and support. Care Solutions empowers healthcare organizations with the technology to make smarter, faster decisions while fostering meaningful connections with members. Our Care Solutions create new standards of care management and member support, paving the way for a healthier, more connected future.

Internship Program: HealthEdge offers a structured paid 12-week virtual internship program that will allow you to help drive meaningful and strategic project work that delivers real impact to our teams, customers, and business, while having fun along the way! You will support the Care Solutions team and will also get exposure to various departments and strategic initiatives through our Discover HealthEdge weekly series. Interns will also participate in our three-day Innovation Challenge and a final internship project presentation to showcase the impact you’ve made. Additionally, we provide workshops focused on resume writing, LinkedIn profiles, interview preparation, and more!

Your Impact

Assist with preparing, updating, and publishing release documentation for product updates and enhancements.
Review documentation for gaps and use AI tools (such as Claude) to generate or refine missing content; incorporate responses into polished, accurate documentation updates.
Apply new team style and formatting standards to existing content to ensure consistency across documentation.
Identify duplicate or outdated image files within the documentation library and streamline usage by consolidating references to a single, approved image.
Update existing documentation to improve accessibility, including making images compliant with accessibility standards (ex: alt text, naming conventions, readability).

What You Bring

Currently pursuing a degree in Technical Writing, Library Science, Computer Science, Information Technology, or related field
Strong written and verbal communication skills
Experience using Artificial Intelligence (AI) tools (ex: Claude, Copilot, etc.)
Innovative thinker - willing to try new things and propose new ideas
Curious - loves to understand they "why" and ask questions
Motivated - enjoys being busy and contributing to the team
High attention to detail

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the US
Type of Employment: Internship

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Work across multiple time zones in a remote work environment.
Long periods of time sitting and/or standing in front of a computer using video technology.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

**The hourly pay for this position is $25/hour. 

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