Delivery Manager

At Medialicious, we’re a global growth marketing partner powering the expansion of fast-growing social gaming brands. Headquartered in Gibraltar, our mission is simple: to be the industry leader through deep domain expertise, constant innovation, and strategic scale.


The role
You will be the operational backbone of the Marketing function, owning the technical delivery of our marketing infrastructure, data integrity, and process automation. Your mandate is to remove friction across the entire marketing lifecycle—ensuring systems, workflows, and data operate seamlessly to support scalable growth.

Sitting at the intersection of Marketing, BI, Operations, and Finance, this role is critical in maximising the commercial return on our marketing investments. You will design, implement, and continuously optimise the operational architecture that enables efficient execution, clear accountability, and commercially disciplined decision-making.

Key Responsibilities

Client & Commercial Implementation

• Own the onboarding of new clients and enterprise initiatives, building structured implementation roadmaps that transition clients from contract signature to launch-ready with speed and accuracy.

• Partner with Finance (and Legal where required) to embed commercially aligned operational workflows, ensuring pricing structures, cost allocations, and billing mechanics are correctly implemented from day one.

• Ensure all client setups are operationally scalable, financially accurate, and aligned with agreed commercial terms.

Project & Stakeholder Leadership

• Manage the end-to-end lifecycle of BAU and strategic initiatives, proactively coordinating timelines, dependencies, and stakeholder communications.

• Lead the rollout of new tools, systems, and processes across Marketing and Operations, driving structured adoption through clear documentation, training, and governance.

• Establish and enforce accountability across stakeholders to ensure consistent adherence to agreed processes and standards.

Systems, Data & Reporting

• Act as the primary interface between Marketing and BI, owning data requests, workflow optimisation, and reporting enhancements.

• Partner with Commercial Analytics to elevate reporting infrastructure, delivering accurate, timely, and decision-ready performance insights.

• Ensure data integrity across systems to enable reliable reporting and confident commercial decision-making.

Operational Governance & Process Architecture

• Design and maintain scalable operational frameworks and Standard Operating Procedures (SOPs) to ensure consistent, repeatable execution across all marketing services.

• Map and implement end-to-end workflows across the full marketing lifecycle—from Statement of Work through delivery, reporting, and Finance integration—ensuring clear ownership and control points.

• Lead cross-functional process transformation between Operations and Finance to improve efficiency, governance, and margin visibility.

• Enforce adherence to operational standards, timelines, and governance frameworks, proactively identifying and escalating risks or non-compliance.

• Establish structured, recurring reporting to Finance and the Head of Operations on process performance, bottlenecks, and commercial risk areas.

Qualifications & Skills

• Strong systems-thinking mindset with the ability to identify and resolve workflow inefficiencies, integration gaps, and process breakdowns.

• Excellent communicator, capable of translating complex operational or technical challenges into clear, actionable insights for non-technical stakeholders.

• Proven project and programme management experience, with hands-on use of tools such as Asana, Monday.com, or ClickUp to manage multi-stage initiatives.

• Highly data-driven, with a solid understanding of marketing platforms, reporting ecosystems, and operational governance.

• Demonstrated ability to drive cross-functional change, embed new processes, and hold stakeholders accountable in fast-paced, high-growth environments.
  
  
  Diversity and Inclusion We pride ourselves on providing a safe, fun and inclusive place to work. We’re a diverse company who acknowledges and celebrates our employees regardless of their gender, sexuality, race, culture, age, disabilities, religion or beliefs. It's simple, if you’re good at what you do and passionate about it, you’ll feel welcome when you join.