JOB DESCRIPTION
Come work for a large global financial and insurance products company! This is your chance !!
Start a successful career in a renowned company in the international market! Great opportunity!
Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person.
RESPONSIBILITIES AND ASSIGNMENTS
- Design, install, configure, and maintain Contact Center platforms, including:
Verint Workforce Management, Quality Management, Recording, Analytics, and Performance Management
Content Guru storm omnichannel routing and digital channel orchestration
- Administer applications across on-premise, cloud, and hybrid environments, ensuring high availability and security;
- Plan and execute platform upgrades, patches, and enhancements;
- Integrate platforms with:
Telephony infrastructure, SIP, and VoIP
Voice and digital channels
Identity and access management tools
Databases, reporting tools, and other enterprise applications
- Monitor platform performance, capacity, health, and data integrity. Diagnose and resolve complex issues;
- Oversee vendor performance, including SLA adherence and incident handling;
- Work with technical teams to evaluate technology trends and recommend platform improvements;
- Support disaster recovery planning and testing;
- Develop and maintain system documentation, standards, and operational procedures.
- Act as an escalation point for complex incidents;
- Provide mentoring and technical guidance to junior engineers.
REQUIREMENTS AND QUALIFICATIONS
- Bachelor’s degree in Information Systems, Computer Science, or a related field;
- Minimum of 5 years of hands-on experience with Contact Center platforms, including Verint and/or Content Guru;
- Experience planning upgrades, enhancements, and integrations;
- Background in translating operational needs into technical solutions;
- Technical leadership experience is preferred;
- Strong expertise with Verint solutions (WFM, QM, Recording, Analytics);
- Practical experience with Content Guru storm platform capabilities (omnichannel routing, digital channels);
- Solid understanding of Contact Center operations and telephony technologies, including SIP and VoIP;
- Experience supporting enterprise applications in high-availability environments;
- Strong analytical and problem-solving skills;
- Ability to collaborate with both technical and non-technical teams;
- Familiarity with service management processes for incidents, problems, and changes;
- Ability to maintain organized, clear documentation.
Preferred Certifications:
- Verint certifications;
- Content Guru storm certifications;
- ITIL Foundation.
ADDITIONAL INFORMATION
Hiring model:
Form of action:
SEJAM BEM VINDOS A KEEP SIMPLE 👇🏽
Somos uma empresa de consultoria em TI com mais de 10 anos no mercado e contamos com um time de especialistas em recrutamento tech. Nosso processo é 100% focado na experiência de quem tanto importa, o candidato.
Optamos por fazer a diferença e temos orgulho em dizer que todos que passam pela Keep Simple se sentem especiais. Possuímos um ambiente descontraído, colaborativo, e adotamos o ágil de verdade.
Faça parte da nossa história, #vemprakeep 💙🚀
