As an independent Build Team contractor, you will support the company’s VoIP phone systems by building, integrating, and troubleshooting solutions for veterinary practices. Leveraging technical expertise and strong problem-solving skills, you will ensure seamless integration with practice management software, enabling reliable communications and efficient workflows for customers across North America.
This is a 100% remote contract position, based in Latin America (including Central America), with availability aligned to North American business hours, as agreed per engagement. This position is a 6-month contract to start, with the possibility of extension.
Contractors must provide their own equipment (laptop, monitors, keyboard, mouse, etc.), maintain stable internet connectivity, and work from a professional, dedicated workstation.
Deliver exceptional customer support via phone, email, and Zoom
Build and configure phone systems, including call routing, call forwarding, device provisioning, and practice management software integrations
Deliver virtual onboarding and training sessions as part of defined implementation engagements
Troubleshoot and resolve hardware and system issues, including guiding customers through reboots and factory resets
Diagnose issues efficiently and coordinate resolution with appropriate internal teams when needed
Share observations and recommendations with internal stakeholders
Proficiency in written and spoken English, with clear, professional communication skills
Demonstrated experience delivering high-quality customer service in a technical or SaaS environment
Strong time-management skills with the ability to multitask and prioritize effectively
Experience managing multiple concurrent projects or customer engagements
Ability to resolve customer concerns with empathy, patience, and professionalism
Hands-on experience troubleshooting VoIP, phone systems, or similar technical platforms
Experience with VoIP platforms, SIP-based systems, or cloud phone solutions is a plus
PetDesk offers an ecosystem of top-tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting-edge solutions, we support more than 10,000 veterinary clinics and over 400 grooming facilities, and serve over 20 million pet parents worldwide.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
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Life at Vetstoria
Life at Vetstoria
Life at Vetstoria