Patient Coordinator - U.S. Clinic Operations

About the Role

We are seeking a compassionate and highly organized Patient Coordinator to support a rapidly growing healthcare practice. This role is central to ensuring patients receive a smooth, caring experience while allowing our clinical team to focus on what matters most—direct patient care.

Our practice is expanding quickly, including the opening of a new 7,200 sq ft facility and an upcoming location in Alabama. As we grow, maintaining a personal, relationship-centered patient experience is critical to our brand. The Patient Coordinator will play a key role in making that happen.

What You'll Do

Patient Communication & Support

• Answer incoming patient calls and provide friendly, helpful support
• Assist patients with scheduling and follow-up appointments
• Ensure patients feel heard, supported, and cared for in every interaction

Administrative Coordination

• File and manage patient labs
• Schedule follow-ups and manage appointment calendars
• Maintain accurate records in our EMR system (Cerbo)

CRM & Marketing Support

• Manage and update patient information in ActiveCampaign
• Track marketing sources and patient inquiries
• Manage and communicate with a waitlist of 600+ prospective patients

Operational Support

• Help maintain smooth daily operations so providers can focus on patient care
• Support a full-time schedule including Mondays to help reduce high Tuesday call volumes

What We're Looking For

• Exceptional empathy and patient communication skills
• Highly organized with strong attention to detail
• Proactive problem-solver who takes initiative
• Comfortable working with healthcare systems and patient records
• Tech-comfortable and able to manage CRM/EMR platforms
• Able to handle a fast-paced environment with warmth and professionalism

Cultural Fit (Non-Negotiable)

Our patients often express personal and spiritual beliefs as part of their health journey. We are looking for someone who is respectful, open-minded, and comfortable with these conversations, while maintaining professionalism and empathy.

Why Join Us

• Be part of a mission-driven practice focused on patient relationships
• Support a fast-growing healthcare organization with exciting expansion plans
• Work remotely with a collaborative and supportive team
• Make a meaningful impact on patients' healthcare experiences every day

How to Apply

Please submit your resume along with a brief note about why you believe empathy and patient experience are important in healthcare.