Key Facts

Remote From:

United States

Full time

Senior (5-10 years)

19 - 19K yearly

English

Hard Skills

Other Skills

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Team Leadership
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Professionalism
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Non-Verbal Communication
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Accountability
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Organizational Skills
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Persuasive Communication
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Analytical Thinking
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Detail Oriented
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Goal-Oriented
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Problem Solving

Roles & Responsibilities

Minimum of 5 years’ security experience in any vertical with demonstrated success in a leadership role
Military, corporate security, law enforcement, and operations support management experience preferred
Methodical and systematic approach to work and the ability to apply logic to processes
Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights

Requirements:

Conducts site visits to ensure the execution of high-quality security services; evaluates quality and reports all findings in a timely manner
Ensures service expectations are met through regular contact, evaluation, and adjustment of service quality with all clients and posts
Collects information, facts, and data on security situations within the Protos environment through strategic and targeted engagements with clients, vendors, and internal departments
Develops post orders, creates guard tours, and provides appropriate feedback for accountability and continuous improvement

Protos Security

Security & Investigations

About Protos Security

Protos Security is a premier software-enabled security services provider offering guarding services, off-duty services and remote services for a diverse customer base across North America. Through a unique managed services model, clients gain access to a vast and agile provider network for security service delivery. Protos’ unwavering commitment to innovation and software excellence paired with real-time security program data insights ensures that Protos is a relentless advocate for clients and their people.We provide Nationwide Security Management for all your permanent, temporary, and emergency guard and off-duty needs. One call or email activates our nationwide network of vetted security professionals. All invoices are generated using our proprietary time & attendance system which is easily accessible, eliminating inaccurate billing & minimizing accounting overhead. Also, receive quick, relevant information with immediate verbal access within minutes of an incident directly to your email or Protos App designed to mitigate risk and loss.

Company type: SME

Industry: Security & Investigations

Founded: 2018

Company size: 201 - 500

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Job description

Company: Protos Security
Job Title: Field Operations Manager
Reports To: Director, Field Operations
Location: South West U.S.A area, Remote with frequent travel to NM, TX, OK, NV, CA, CO sites

Company Overview

Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK.

We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place.

Position Summary

Protos Security is looking for a dynamic, skilled professional with a strong background in the security industry to join our team. Through a ‘boots on the ground’ presence, the Field Operations Manager conducts real-time analysis, professional support and gathers insights that can be leveraged organization-wide to enhance our processes, refine procedures, and boost efficiency both internally and externally. The Field Operations Manager will reside in the surrounding Phoenix area and will report to the Director of Field Operations.

Essential Duties & Responsibilities

Conducts site visits to ensure the execution of high-quality security services; evaluates quality and reports all findings in a timely manner.
Ensures service expectations are met through regular contact, evaluation, and adjustment of service quality with all clients and posts.
Collects information, facts, and data on security situations within the Protos environment through strategic and targeted engagements with clients, vendors, and internal departments.
Effectively influences decision-making and promotes adoption of initiatives across teams without direct authority.
Partners with management and/or client representatives for status updates and to address any actual or potential problems as well as maintaining positive relationships.
Provides support during client start-ups; provides input in terms of security planning, discoveries, and surveys; reviews statements of work and communicates requirements and changes to affected personnel.
Develops post orders, creates guard tours, and provides appropriate feedback for accountability and continuous improvement.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures.
Prepare reports and presentations as needed.

Travel

Travel is required frequently between security locations in the surrounding Phoenix area.

Qualifications & Experience

Minimum of 5 years’ security experience in any vertical and demonstrated success in a leadership role.
Military, Corporate security, law enforcement, and operations support management experience preferred.
Methodical and systematic approach to work and the ability to apply logic to processes.
Ability to build alignment and drive initiatives forward through influence, collaboration, and credibility rather than positional authority.
Exceptional leadership and team management skills, with the ability to inspire and motivate teams to achieve outstanding results.
Knowledge of relevant regulatory standards and compliance requirements.
Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights.
Process driven, detailed oriented and highly organized.
Excellent written and verbal communication skills.
Independent and driven with demonstrated past results.

Why You’ll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

Purpose Driven Work – Every role contributes to building smarter, more secure environments
Growth Opportunities – Mentorship, cross functional projects, and career development
Collaborative Culture – Open communication, respect, and team first thinking
People First Values – Inclusive culture and generous employee support

Benefits Include:

Competitive compensation
Health, Vision, Dental, and Life Insurance
Employee Assistance Program
FSA / HSA
401(k) with employer contribution
Excellent Paid Time Off (24 days)
Collaborative work environment (and great coffee!)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.