Bilingual Customer Support Representative

Bilingual Customer Service Representative

Trusted Senior Specialists

Location: Remote

About Trusted Senior Specialists

In 2005, Michael and Melinda Wilhelm founded Trusted Senior Specialists, an Integrity company headquartered in Houston, Texas, with the goal of serving Medicare beneficiaries. Built on foundational values of love and trust, the company has grown from a husband-wife team to a family of employees who share their vision, compassion and desire to serve. Trusted Senior Specialists delivers old-fashioned customer service of yesterday, using the advanced technology of today. Throughout their growth, their 5,000 agents have remained focused on helping over 82,000 Americans protect their most valuable assets: health, wealth and wellbeing. For more information, visit www.trustedseniorspecialists.com.

Job Summary

Trusted Senior Specialists, a distinguished provider in the Life and Health Insurance industry, is actively seeking a Customer Service Representative who will be responsible for organizing, overseeing, and providing support to our clients. The Customer Service Representatives provides an ongoing positive impression of the company by answering client calls in a professional, courteous, and timely manner. You will assist our clients by submitting claims to carriers, changing primary care doctors, assisting clients with their questions, and more.

Primary Responsibilities:

• Manage large amounts of inbound and/or outbound calls in a timely manner

• Follow communication scripts, prompts, call flows when handling different topics

• Identify customer’s need and clarify information

• Seize opportunities to schedule appointments, where applicable

• Keep records of all conversations in our call center database in a comprehensible manner

• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support.

• Ability to adapt and respond to different types of characters

• Ability to work well in a structured work setting and adhere to a daily schedule

• Work closely with Call Center Managers to promptly resolve issues

• Handle complaints professionally

• Meet personal/team/site qualitative and quantitative targets

• Assist customers with finding/changing doctors, and ordering ID cards

• Assist insured’s with disputing bills, filing grievances and appeals

• Set up gym membership programs

• Assist in submitting initial applications for Medicare and/or Social Security benefits

• Strong attention to detail with excellent time management and decision-making skills

Primary Skills & Requirements:

• Bilingual (Required) - Spanish and English - Strong written and verbal communication

• Customer Service Experience

• Eager and willing to learn

• Have compassion and a strong work ethic

• Have strong communication skills and computer literacy

Benefits:

• Eligible for benefit plans on the 1st of the month following date of hire

• Eligible for our 401K retirement plan the 1st of the month following 30 days of employment

• Eligible for a total of 12 days of paid personal time off

• Eligible for 11 Company-paid Holidays immediately

• Employee Referral Bonus

Compensation: The general pay scale for this open position is $15-$16/hour.  Total compensation package for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidate’s experience, skill set, education level, and/or location.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.