Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Business Process Mapping Account Management Documentation Generation Data-Driven Decision Making Structured Programming Standard Operating Procedure Account Management Corrective And Preventive Action (CAPA) Root Cause Analysis Stakeholder Communications Auditing Microsoft Operating Systems Help Desk Support Process Improvement Order Management Master Data Management

Other Skills

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Report Writing
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Customer Service
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Web Browsers
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Microsoft Excel
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Microsoft PowerPoint
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Microsoft Word
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Adaptability
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Reading Comprehension
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Teamwork
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Detail Oriented
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Verbal Communication Skills

Roles & Responsibilities

Excellent verbal, written, and interpersonal communication with ability to work effectively in a team
Highly flexible and open to change, improvements, and evolving processes
Intermediate analytical ability with experience applying structured problem-solving methodologies
Strong attention to detail with accuracy in handling information

Requirements:

Maintain and create customer accounts in relevant systems
Process orders, agreements, and emails within the agreed turnaround time and quality standards
Respond professionally to customer queries by phone and email using best practice guidelines
Conduct root cause analysis for escalations and implement CAPAs (Corrective Action / Preventive Action)

RELX

Information Technology & Services

About RELX

RELX is a global provider of information-based analytics for professional and business customers across industries.We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions.In short, we enable our customers to make better decisions, get better results and be more productive.We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America.We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.____Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx

Company type: XLarge

Industry: Information Technology & Services

Founded: 2018

Company size: 10001

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Job description

Data Ops Associate

Would you like to be part of a team that delivers high-quality support to our customers?

Would you like the opportunity to learn cutting-edge administrative skills?

About our Team
The Customer Data Operations (C-DOT) team is part of the Customer Service and Order to Cash Enablement division. This team is responsible for providing efficient, timely, and accurate service to Elsevier stakeholders in validation, creation and maintenance of organization customer accounts.

About the Role
The role of the Data OPS Associate is to support the Customer Support and Order to Cash department by providing outstanding customer experience to our internal customers. Internal stakeholders involve ECH Business and Tech team, Sales and Account Support, Data Stewards.

Responsibilities

Maintain and create customer accounts in relevant systems.
Ensure all the assigned activities orders / agreements / emails are processed within the agreed Turnaround Time & quality.
Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines.
Adhering to Business/Process requirements as per SOP/Training Module.
Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs (Corrective Action & Preventive Action)
Support or lead small scale process improvements
Adhere to the Quality Auditing process, whenever required for the team

Requirements

Ability to work effectively in a team with excellent verbal, written, and interpersonal communication skills.
Highly flexible and open to change, improvements, and evolving processes.
Intermediate analytical ability with experience applying structured problem-solving methodologies.
Strong attention to detail with good comprehension and accuracy in handling information.
Experience in report generation, data analysis, and a data-driven approach to decision making.
Basic documentation and process mapping skills, with experience in writing, editing, and reviewing texts.
Proficient in PC usage, Windows operating systems, internet browsers, and MS Office tools (Excel, Word, PowerPoint, Visio).
Bachelor’s degree with 2+ years of relevant experience (customer service, stakeholder management, or data/MDM related roles); basic understanding of Master Data Management and Order to Cash/customer service processes is an advantage.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working remotely from home or in our office in a flexible hybrid pattern
Working flexible hours - flexing the times you work in the day

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Comprehensive Health Insurance: Covers you, your immediate family, and parents.
Enhanced Health Insurance Options: Competitive rates negotiated by the company.
Group Life Insurance: Ensuring financial security for your loved ones.
Group Accident Insurance: Extra protection for accidental death and permanent disablement.
Flexible Working Arrangement: Achieve a harmonious work-life balance.
Employee Assistance Program: Access support for personal and work-related challenges.
Medical Screening: Your well-being is a top priority.
Modern Family Benefits: Maternity, paternity, and adoption support.
Long-Service Awards: Recognizing dedication and commitment.
New Baby Gift: Celebrating the joy of parenthood.
Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
Free Transport pick up and drop from the home -office - home (applies in Chennai)

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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