Key Facts

Remote From:

Full time

Portuguese, Spanish, English

Hard Skills

Electronic Hardware Root Cause Analysis Mechanical Electrical And Plumbing (MEP) Systems Laboratory Equipment Escalation Management Engineering Documentation Service Planning Service Management System Configuration Inventory Management Sales Management Continuous Improvement Process Customer Complaint Resolution Expense Management

Other Skills

•
Troubleshooting (Problem Solving)
•
Professionalism
•
Adaptability
•
Communication
•
Teamwork

Roles & Responsibilities

Technical Degree or bachelor's degree in electrical, electronic, mechatronic engineering, biomedical systems or related fields with active CFT or related
Experience diagnosing and repairing medical devices, mechanical, electromechanical, electronic equipment and scientific instruments
Proficiency in Technical English (read and write) and advanced Brazilian Portuguese
Ability to travel 80%+, frequent overnight travel, and valid driver's license with an acceptable driving record

Requirements:

Install, maintain, repair, and upgrade mechanical, electromechanical, electronic, and refrigeration instruments; support service contracts; assist with system configurations and upgrades; manage spare parts
Provide technical support including escalation and root-cause analysis; communicate effectively with customers and internal teams; resolve complaints and support customer satisfaction
Complete service documentation in compliance with policies; contribute to financial targets by controlling expenses; continuously improve field service processes to maximize performance and uptime
Represent the company professionally; participate in mentoring to achieve full competency and adapt to flexible field schedules including significant travel

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer I is responsible for technical reports, to control the spare parts under their own possession and to request the items necessary to achieve customer satisfaction. The position has a high-impact contribution to the company’s success by providing services to our customer base.

This position reports to the Field Service Engineer Supervisor and is part of the Service team located in São Paulo - Capital and will be working remotely (field) to cover designated territory.

In this role, you will be responsible for, but not limited to:

Install, maintain, repair, and upgrade mechanical, electromechanical, electronic, and refrigeration instruments; support service contracts; assist sales representatives and service team members with system configurations and upgrades; manage spare parts; and provide technical support, including escalation and root-cause analysis.

Communicate effectively with customers and internal teams, represent the company professionally, resolve complaints, uncover customer needs, and actively support and influence Customer NPS and overall satisfaction.

Complete service documentation in compliance with policies, receive mentoring to achieve full competency, control expenses, contribute to financial targets, and continuously improve field service processes to maximize performance and uptime.

The essential requirements of the job include

Education: Technical Degree or bachelor’s degree in electrical, Electronic, Mechatronic Engineering, Biomedical Systems or related fields with active CFT or related.
Experience/Skills: Experience working with diagnosing and repairing medical devices, mechanical, electromechanical, electronic equipment and scientific instrument.
Language: Technical English (read and write), advanced Brazilian Portuguese

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to travel 80%+, frequent overnight travel, must maintain a flexible schedule, often with short notice. International travel will be required.
Must have a valid driver’s license with an acceptable driving record.

Will be considered as differential:

Intermediate Spanish, advanced English, valid Passport and/or USA Visa will be considered differential.
Experience as field services at Healthcare business.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.