Field Service Engineer London & Home Counties

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Field Service Engineer for Leica Biosystems is responsible for delivering, promoting and selling high quality technical service within geographical area of responsibility, including EU if required, with the objective of achieving customer satisfaction whilst obtaining individual or team revenue and KPI targets.

This position is part of the Service Team, located in UKI and will be fully remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the team in the UK&I region, more specifically London & Home Counties and report to the Service Team Leader UKI Southeast. If you thrive in a dynamic, technical, fast paced role and want to contribute towards a world-class Technical Service organization—read on

In this role, you will have the opportunity to:

• Provide first class technical support for key UKI customer.
• On site installation of various Histopathology and ancillary equipment.
• Work closely with Field Support Team to ensure all customers are provided with an industry leading professional After Sales Service within the KPI’s set by Service Management.
• Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation
• Record activities via logging and data entry into Salesforce.
• Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations, and system builds.
• Co-operate closely with Technical Assistance Centre to ensure smooth and fast processes and information flow.
• Identify any required spare parts or reagents and perform related activities. Co-ordinate with assigner to facilitate the timely completion of on-site and in-house service repairs.
• Escalate to local product specialist or appropriate business unit specialists if more in depth support is required to resolve customer issues.
• Fosters and exhibits a “Best Team Wins” mentality.

The essential requirements of the job include:

• Educated in a Mechanical, Electronic or Electrical subject. Preferably Bachelor’s degree/diploma level or Equivalent qualification such as NVQ or C&G
• Proven background within Robotic, Electrical and Mechanical Engineering.
• Alternatively, candidates with a background in a histopathology laboratory would also be considered in lieu of the above requirements.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Must be able to travel approximately 80 % of the time primarily within the region, this will vary depending on requirements. Overnight travel may be required
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move or carry equipment up to 25kg,

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.