Provide post-sales services for software implementation, scripting, upgrades and migrations
Work closely with customer and project team to ensure all deliverables are executed successfully, with quality, on time and on budget
Rapidly generate customer trust and confidence
Display a high level of technical knowledge and consistent service throughout all interactions
Gather requirements for the solution delivery, working closely with Customer, Vendor understanding use cases, commands and parameters
Drive onsite and/or remote project workshops and consultation with the customer
Provide customer-facing technical documentation, including Acceptance Test Plans
Write high quality scripts as required for the solution delivery, migration, static data import etc.
Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project
Deliver onsite and/or remote product training to customers
Conduct knowledge transfer to handoff project to technical support
Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support
Develop best practices for the services’ team
Qualifications:
Bachelor’s degree, in computer science, computer engineering or related technical discipline -- or an equivalent combination of education and experience
5 to 6 years' experience in a customer-facing role, implementing complex software solutions
Excellent communication, facilitation, and organization skills
A strong desire to learn, experience new challenges and grow into positions of increasing responsibility
Demonstrated ability to influence customers, internal stakeholders and technical teams through credible knowledge and experience, persuasion and influencing skills
Possess superior written and oral communication, time management, organizational and presentation skills with the ability to negotiate and collaborate to achieve vision
Strong ability to work independently within virtual teams, across multiple time zones
Positive attitude and strong work ethic
Ability to manage customer expectations
Strong analytical problem-solving skills, expert troubleshooting skills, and ability to solve technical challenges
Strong VM, Unix/Linux, and Unix shell scripting skills
Experience developing with JavaScript, Python, Perl
Experience working with SQL and knowledge of relational data models
Knowledge of Security architectures and firewalls
Network knowledge and skills (TCP/IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.)
Knowledge of telecommunications domain and standards (TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, etc)
Prior experience of Cloud Computing concepts (AWS)
Prior experience with containerised solutions using Kubernetes, Dockers, Helm
Experience working with BSS/OSS must
Understanding of complex deployment architectures and ability to design scalable and HA systems
Flexibility in working schedule, based on client needs, to accommodate time zones across the Americas
Ability to travel internationally up to 15% of the time
Excellent command, highly proficient in spoken and written English, Portuguese
Nice to Have:
Prior experience of Cloud Computing concepts (GCP, Microsoft Azure)
Database deployment and administration skills, specifically with Oracle, MySQL and/or MongoDB
Experience working with Ansible and YAML
Telecoms or Cable Operator experience and exposure
Experience with monitoring tools such as MRTG, Nagios, Cacti, Sniffer etc.
Experience working with REST APIs, SOAP APIs and software integrations
Knowledge of load balancing, HTTP Server setup using NGINX, HAProxy
Exposure to technologies, products OpenLDAP, ElasticSearch, Kibana, Kafka, Postman
Professional Working Proficiency in spoken and written Spanish
Ready to join the evolution?
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Incognito Software Systems
Incognito Software Systems
Incognito Software Systems