Innovation Operations Specialist

Position Summary

The Innovation Operations Specialist supports the firm’s Chief Pricing and Innovation Officer and Directors by driving operational excellence and process improvements within the Innovation team. The Specialist is responsible for managing complex operations, optimizing workflows, overseeing critical projects, and serving as a subject-matter resource to team members and stakeholders. This role requires a proactive, analytical, and solutions-oriented individual with a strong understanding of innovation processes and legal industry dynamics.

The ideal candidate demonstrates exceptional project management and communication skills, exercises sound judgment, and thrives in a fast-paced, evolving environment.

Key Responsibilities

• Project & Process Management: Leads and manages complex cross-functional projects, including scheduling, resource coordination, timeline tracking, and outcome delivery for innovation initiatives.

• Operational Optimization: Identifies, recommends, and implements process improvements to enhance efficiency and effectiveness of team operations.

• Meeting & Event Facilitation: Designs and facilitates internal and external meetings, including preparation of agendas, materials, and follow-up on critical action items; may lead product demos or presentations.

• Expense & Compliance Oversight: Oversees expense reporting, reconciliations, and compliance with internal policies; provides guidance and training to team members on best practices.

• Stakeholder Communication: Serves as a key point of contact for internal and external stakeholders, drafting high-level communications and managing sensitive information with professionalism and discretion.

• Research & Analysis: Conducts in-depth research and analysis to support innovation initiatives, prepares reports, and presents findings to senior leadership.

• Documentation & Knowledge Management: Develops and maintains critical documentation, workflows, and knowledge resources to support team operations.

• Departmental Support: Assists with strategic planning, supports ongoing projects, and undertakes special assignments as requested by leadership.

Qualifications

Skills & Competencies

• Excellent decision making and leadership skills

• Effective in a high demand, fast paced environment

• Exceptional critical thinking and analytical skills

• In-depth understanding of legal industry operations and best practices

• High degree of professionalism and discretion with confidential information

• Exceptional written and verbal communication skills

• Ability to manage multiple priorities and deadlines independently

• Proactive approach to process improvement and change management

Education & Prior Experience

• Minimum 5+ years of relevant experience in a specialist, project management, or operations role; legal industry experience strongly preferred

• Demonstrated experience with process improvement and project delivery

• Experience with expense and time entry systems (e.g., Chrome River, Aderant, or similar)

• Proven ability to work independently and as part of a cross-functional team

Technology

• Advanced proficiency in Microsoft Office Suite and/or Google Workspace

• Experience with project management tools, workflow platforms, and virtual collaboration tools (e.g., Zoom, Teams)

• Ability to quickly learn and leverage new software applications

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.