DMS Admin

Dealership:

DMS Admin | Lithia & Driveway

Location: Medford, OR (open to remote, PST ideal)

Schedule: Monday - Friday, 8:00am -5:00pm

Compensation: The full salary range for this position is $19.25-$28.85/hr. The anticipated starting pay is $19.25-20.00/hr, determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey.

The Contact Center Administrator (DMS admin) is responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements, while demonstrating exceptional customer service. This individual will work closely with all field stores and Support Services team members.

What You’ll Do:

• Process (by entering data) activations and cancellations of service contracts and other agreements.

• Reconcile store bank statements. 

• Process inter-company billing for field stores.

• Research customer inquiries regarding contract activations and cancellations. Review content and make appropriate corrections when necessary.

• Other duties and complete special projects, as assigned.

What You’ll Bring:  

• Detail-oriented with strong accuracy in data entry

• Effective communication and active listening

• Strong time management and organizational skills

• Basic knowledge of accounting principles

• Proficient in Excel; ADP and Fabsoft a plus

• Team player with excellent customer service focus

We Offer Best-in-Class Industry Benefits:  

• Competitive pay  

• Medical, Dental, and Vision Plans  

• Paid Holidays & PTO  

• Short and Long-Term Disability  

• Paid Life Insurance  

• 401(k) Retirement Plan  

• Employee Stock Purchase Plan  

• Lithia Learning Center  

• Vehicle Purchase Discounts  

• Wellness Programs  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.