Company Overview
At Avahi, we’re redefining what it means to be a premier cloud-first consulting company, recognized for our people, culture, and innovative solutions. With expertise in Managed Services, Staffing, and Professional Services, we are dedicated to delivering exceptional value and putting customers first.
As a remote-first, global team spanning North America, Europe, and Southeast Asia, we foster a collaborative and diverse environment where professional growth, creativity, and mutual respect thrive. Guided by our values—Customer-Centricity, Collaboration, Agility, Innovation, Integrity, and Diversity & Inclusion—we empower businesses to embrace the full potential of a cloud-first approach.
Key Responsibilities:
- Customer Communication: Own and manage all customer communications throughout the project lifecycle, ensuring transparency and satisfaction.
- Project Kickoff and Onboarding: Schedule and facilitate internal and kickoff calls, onboard the team and customers for project delivery.
- Project Management: Create and manage the lifecycle of projects using Jira boards, ensuring all tasks are tracked and completed on time.
- Timely Updates: Provide regular project updates to leadership, customers, and AWS sellers, ensuring all stakeholders are informed.
- Timesheet Review and Approval: Review and approve delivery team timesheets to ensure accurate billing and project tracking.
- Team Allocation: Update allocation boards for teams in Clockify, ensuring efficient resource management.
- Project Ownership: Be the project owner, driving delivery for successful outcomes and customer satisfaction.
- KPI Management: Drive the three key KPIs: keeping the project within budget, ensuring timely delivery, and achieving CSAT scores of 8 and above.
- Multi-Project Management: Ability to take on and manage multiple projects simultaneously, ensuring all are delivered successfully.
- Project Retrospectives: Conduct retrospectives for projects as needed to identify areas for improvement and ensure continuous improvement.
- Scope Management: Recognize changes in project scope and facilitate the creation of change orders to manage project changes effectively.
- Budget and Timeline Tracking: Keep track of and drive project budgets and timelines, ensuring financial and temporal goals are met.
- Risk Management: Manage a risk register and develop mitigation plans to address potential project risks proactively.
Requirements
Qualifications:
- Minimum of 2 years of experience managing AWS professional services engagements.
- AWS Cloud Practitioner certification preferred.
- Certified Scrum Master (CSM) preferred.
- Experience working with Jira for project management.
- Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Proven ability to deliver projects on time, within budget, and to the satisfaction of stakeholders.
- Familiarity with Clockify or similar time-tracking tools is a plus.
Why Work Here
- Remote-First Flexibility:
Enjoy work-life harmony in a remote-first environment that allows you to work from anywhere.
- Innovative Culture:
We embrace a startup mindset, encouraging creativity, agility, and growth. Be part of a team that explores cutting-edge technology and drives impactful solutions.
- Career Development:
Avahi is committed to your growth, offering mentorship and opportunities to advance your career.
- Purpose-Driven Mission:
Join us in making a difference. Avahi is dedicated to championing diversity, supporting women in tech, and fostering sustainable practices.
- Global Collaboration:
Work alongside a diverse, talented team, sharing insights and collaborating to create innovative solutions that make a real impact.
Join Avahi and make an impact in a fast-paced, customer-focused environment with abundant opportunities for growth.
Accessibility and Inclusivity Statement
At Avahi, we are committed to fostering a workplace that celebrates diversity and inclusivity. We welcome applicants from all backgrounds, experiences, and perspectives, including those from underrepresented communities.
We are proud to be an equal opportunity employer, providing a fair and accessible recruitment process for all candidates. If you require accommodations at any stage of the application or interview process, please let us know, and we will work to meet your needs.
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