Physician Support Rep III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

Remote Work - New York, Albany, New York, United States of America, 12224

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500029 Division Transition Medicine

Work Shift:

UR - Day (United States of America)

Range:

UR URC 205 H

Compensation Range:

$19.62 - $26.49

Responsibilities:

With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs across multiple service lines. Responsible for all clinic preparations, including but not limited to, providers’ time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support, clinical authorizations and internal and external orders and referrals. Must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR). Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities.

ESSENTIAL FUNCTIONS

Clinical Support (50%)

• Interacts with patients, families, providers and other offices on the telephone and in person to provide support for a pediatric multi-specialty office.  Must demonstrate ability to timely answer and efficiently triage incoming calls, determine nature/urgency of the calls, and handle appropriately.  Must be able to communicate effectively and relay information correctly and efficiently in a complex medical environment.  
• Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
• Manages referrals (via Epic EMR and fax/mail) and schedules patient visits.  Registers patient demographic and insurance information.
• Responsible for clinical prep.  Obtains and ensures referral paperwork is scanned into patient charts prior to each visit.  Prints labels and prepares clinical documents and delivers to clinic.  Ensures appropriate clinic paperwork is scanned into the chart after the visit.
• After each clinic, reviews schedules/office note encounters for scheduling follow up.
• Works with Practice Manager to ensure outpatient clinics are opened and closed appropriately.  Develops and works “bump” and reminder lists effectively, timely and accurately. 
• Attends clinic, as necessary.  Performs check-in and/or check-out duties.  Schedules follow-up appointments for patients.  Provides clinical and clerical support to providers.
• Provides cross coverage when Outpatient Access Rep is not available.
• Works with parties to exchange information for prompt prior authorization confirmations.
• Ensures prior authorizations are completed in a timely manner and that follow up is completed.
• Anticipates internal and external requirements for success to efficiently navigate workflows.
• Prepares and reports metrics regarding prior authorizations.

Administrative (5 %)

• Attends office staff meetings and other relevant meetings, as requested.
• Provides clerical assistance, including distributing mail, create routine & non-routine mail correspondence to families & outside offices, scanning, faxing and errands.
• Other duties, as assigned

Provider Support & Referral Management: (35%)

• Main contact for ensuring all imaging requests are scheduled and completed accurately.
• Makes sure that patient is aware of the referral and assist in making appointment.  
• Provides support to providers and ancillary providers for paperwork, letters and other related patient needs.

Misc. (10%)

• Provides insurance companies with information needed for services, testing, & labs.
• Assembles, from multiple tabs within the electronic medical record, the necessary details for review and inclusion when completing disability paperwork.

MINIMUM EDUCATION & EXPERIENCE

• Associate's degree in Medical, Secretarial or related field preferred
• High School required
• Minimum of two years of relevant experience or equivalent combination of education and experience required

KNOWLEDGE, SKILLS AND ABILITIES

• Medical Terminology, Demonstrated customer service skills, specifically strong oral and written communication skills preferred.
• Knowledge of Epic EMR and Microsoft Office programs preferred.
• Demonstrate accuracy in all correspondence including Epic EMR preferred.
• Ability to work in a fast-paced, stressful environment, demonstrate efficiency in prioritizing assignments, and be able to multi-task preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.