Project Support Coordinator

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

GENERAL SUMMARY

The Project Support Coordinator is a key operational role within CFCU's Project Management Office (PMO). By providing essential administrative, organizational, and coordination support to strategic initiative owners, project managers, and cross-functional teams, the Project Support Coordinator ensures that CFCU’s initiatives and projects run smoothly by managing tactical and administrative workloads, allowing leadership and subject matter experts to focus on strategic decision-making and execution.

POSITION REQUIREMENTS

EXPERIENCE and EDUCATION

• High school diploma or equivalent.
• Experience in a matrixed, cross-functional environment or fast-paced startup/corporate setting.
• Familiarity with project management tools or Agile methodologies (Jira, Asana, Smartsheet, or similar) a plus but not required.
• Familiarity with AI tools, prompting experience and usage in a PMO environment.
• Preferred qualifications:
  • Associate's degree in business administration, project management, or related field.
  • Experience with financial services, banking, or credit union operations.
  • Experience with Agile/Scrum frameworks or Kanban methodologies.
  • Familiarity with enterprise systems (ERP, core processing, or CRM platforms).

KNOWLEDGE and SKILLS

• Exceptional organizational and time management skills; ability to manage multiple priorities and deadlines simultaneously.
• Strong written and verbal communication skills; ability to articulate complex information clearly and concisely.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); Google Workspace familiarity a plus.
• Detail-oriented with strong attention to accuracy, consistency, and follow-through on commitments.
• Proactive problem-solver with ability to anticipate needs and flag risks before they escalate.
• Comfortable with ambiguity; adaptable to changing priorities and emerging organizational needs.
• Professional demeanor; ability to work effectively with leaders and peers at all levels; excellent interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
• Excellent customer service skills.

COMPETENCIES

• Ownership mentality: Takes initiative to identify what's needed and acts without being asked.
• Trustworthiness: Reliable partner who delivers on commitments and maintains confidentiality.
• Adaptability: Comfortable pivoting quickly as priorities shift and details emerge.
• Curiosity: Eager to learn and understand how initiatives and projects connect to broader organizational strategy.
• Service orientation: Focused on supporting others' success; sees the role as essential execution support, not a limiting "administrative" position.
• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize. 
• Ability to understand and align with our core competencies through daily projects and tasks:

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Comfortable facilitating collaboration and relationship-building in a remote work environment.
• Available for occasional in-person workshops, steering committee meetings, or initiative kickoff events.
• Able to sit for extended periods, use a computer, and communicate verbally with multiple stakeholders.
• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY AND BENEFITS:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers 

Zone 1: $62,624.00 - $86,108.00

Zone 2: $56,987.84 - $78,358.28

Zone 3: $52,604.16 - $72,330.72

Zone 4: $50,099.20 - $68,886.40

This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 0–8% of incentive eligible earnings, based on a combination of institutional performance (0–2%) and individual performance (0–6%). Incentive payments are discretionary and subject to approval.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request Form.

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