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Care Navigator

Roles & Responsibilities

  • Bachelor's degree in Social Work, Nursing, Health Behavioral Science or equivalent experience
  • 2+ years of experience working within a social service agency and/or advocacy environment
  • Must reside in Illinois
  • Must have DRS Waiver experience

Requirements:

  • Manage a caseload of approximately 60–70 youth in the care of the Department of Child and Family Services (DCFS) and complete contractually required assessments to identify short- and long-term behavioral and physical needs.
  • Develop individualized care plans in collaboration with the youth’s Interdisciplinary Care Team (ICT) and educate members and their families/caregivers on services and benefit options to improve health care access and quality of care.
  • Evaluate member needs, barriers to care, available resources, and coordinate and facilitate the plan for the best outcome; monitor progress and revise care plans in collaboration with healthcare providers as needed.
  • Provide psychosocial and resource support to members/caregivers and coordinate between the member/family and care providers to ensure services are accessible in a timely manner; collect, document, and maintain all member information to ensure regulatory compliance.

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Must have DRS Waiver experience

Standard schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

Weekends/evenings/holidays: No weekends, no holidays, no on-call

Must have DRS Waiver experience

Manage a caseload of approximately 60–70 youth in the care of the Department of Child & Family Services (DCFS)

Complete contractually required assessments to identify short- and long-term behavioral and physical needs

Develop individualized plans of care in collaboration with the youth’s Interdisciplinary Care Team (ICT)

Position Purpose: Develops, assesses, and coordinates care management activities based on member needs to provide quality, cost-effective healthcare outcomes. Develops or contributes to the development of a personalized care plan/service plan for members and educates members and their families/caregivers on services and benefit options available to improve health care access and receive appropriate high-quality care through advocacy and care coordination.

  • Evaluates the needs of the member, barriers to care, the resources available, and recommends and facilitates the plan for the best outcome
  • Develops or contributes to the development of a personalized care plan/service ongoing care plans/service plans and works to identify providers, specialists, and/or community resources needed for care
  • Provides psychosocial and resource support to members/caregivers, and care managers to access local resources or services such as: employment, education, housing, food, participant direction, independent living, justice, foster care) based on service assessment and plans
  • Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified care or services are accessible to members in a timely manner
  • May monitor progress towards care plans/service plans goals and/or member status or change in condition, and collaborates with healthcare providers for care plan/service plan revision or address identified member needs, refer to care management for further evaluation as appropriate
  • Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
  • May perform on-site visits to assess member’s needs and collaborate with providers or resources, as appropriate
  • May provide education to care manager and/or members and their families/caregivers on procedures, healthcare provider instructions, care options, referrals, and healthcare benefits
  • Other duties or responsibilities as assigned by people leader to meet the member and/or business needs
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Education/Experience:

  • Bachelor's degree in Social Work, Nursing, Health Behavioral Science or equivalent experience.
  • 2+ years of experience working within a social service agency and/or advocacy environment.
  • Must reside in Illinois.


License/Certification:

Current state’s clinical license preferred

  • For Illinois YouthCare Plan only: Education/Experience: Bachelor's degree in Social Work, Nursing, Health Behavioral Science or equivalent experience. 2+ years of experience working within a social service agency and/or advocacy environment. Must reside in Illinois.

Pay Range: $22.94 - $38.79 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.


Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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