Key Facts

Remote From:

Full time

English

Hard Skills

Adjudication Microsoft Dynamics CRM Dentistry Dental Experience Dentistry Community Advocacy Public Relations Recruitment Strategies Product Knowledge Trade Show Sales Analytics Competitive Analysis Dental Experience Dental Hygiene Presentation Training Product Marketing Field Marketing

Other Skills

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Public Speaking
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Sales
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Customer Service
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Microsoft Word
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Microsoft Excel
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Problem Reporting
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Social Skills
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Verbal Communication Skills
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Relationship Building
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Problem Solving

Roles & Responsibilities

Associate's degree, technical, vocational, or business school with coursework in public relations, communications, dental assisting, or dental hygiene, plus two years' related work experience in customer service, sales, or recruiting and one year work experience in chair-side assisting.
Advanced knowledge of claims adjudication, dental terminology, dental procedures and dental insurance products; advanced presentation skills; and effective verbal and written communication skills.
Experience with word processing and spreadsheet software; ability to resolve complex problems and exercise independent judgment.
Experience developing and delivering presentations, including dental office seminars, presentations for dental schools and community groups, and local dental society or DDPA meetings.

Requirements:

Recruits and retains dentists in Delta Dental networks and logs all points of contact in Salesforce.
Visits participating and non-participating dentists to explain programs and resolve claims processing problems.
Obtains competitor information and analyzes data/reports to support recruitment efforts and determine recruitment needs.
Represents the company at regional and national dental meetings, trade shows, student clinics at universities, and community functions to foster relationships with the dental community.

Delta Dental of Michigan

Insurance

About Delta Dental of Michigan

Delta Dental of Michigan began operations in 1957, and today with its affiliates, is one of the largest dental plan administrators in the country. Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 80 million Americans and operates two of the nation’s largest networks of participating dentists. In addition to providing superior dental benefits, Delta Dental of Michigan and the Delta Dental Foundation are committed to investing in initiatives that support healthy, smart, vibrant communities for all. Follow the Delta Dental Foundation for their work on improving oral and overall health and health equity.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

Job Title:

Professional Services Representative

Number of Positions:

Location:

DDMI_Ohio

Location Specifics:

Fully Remote

Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description:

To recruit participating dentists for various Delta Dental programs.

Primary Job Responsibilities:

Recruits and retains dentists in Delta Dental networks and logs all points of contact in SalesForce.
Visits participating and non-participating dentists to ensure understanding of the company’s programs and procedures in order to resolve claims processing problems.
Obtains competitor information and requests and analyzes data/system reports to support recruitment efforts and determine recruitment needs.
Represents the company by attending regional and national dental meetings/trade shows, student clinics at universities, and community functions to foster relationships with the dental community.
Assists in the development of and conducts presentations such as dental office seminars to the regional dental communities and creates and conducts presentations for dental schools, community colleges, local dental society meetings, DDPA seminars, and board meetings.
Keeps abreast of all company products to communicate changes and new product development to the dental communities, and helps promote new programs to increase the level of participation and to benefit existing participating dentists.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

#LI-Remote

Minimum Requirements:

Position requires an associate's degree, technical, vocational, or business school with coursework in public relations, communications, dental assisting, or dental hygiene and two years' related work experience in customer service, sales, or recruiting as well as one year work experience in chair side assisting. Will accept any suitable combination of education, training, or experience.

Position requires advanced knowledge of claims adjudication, dental terminology, dental procedures and dental insurance products; advanced presentation skills; effective verbal and written communication skills; experience working with word processing and spreadsheet software, ability to resolve complex problems and use independent judgment.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.