Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Medical Record Management Electronic Health Record Applications Patient Education And Counseling Team Nursing Telecare Data Collection Office Equipment Physician Data Query Organizational Structure Compliance Management

Other Skills

•
Communication
•
Multitasking
•
Time Management
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Detail Oriented
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Problem Solving

Roles & Responsibilities

High School Diploma required.
3-5 years of scheduling experience in an administrative medical office setting.
Strong communication and organizational skills; ability to manage multiple projects and tasks.
Attention to detail, problem-solving and time management abilities.

Requirements:

Provide administrative support and coordination for all aspects of new patient care, including intake of demographics, insurance, medical records, images/CDs, and PCP referrals, and scheduling/rescheduling new patient consultations.
Coordinate new patient consultations with referring offices and serve as a single point of contact for both referring offices and patients.
Use the electronic medical record system to alert Nurse Navigators, Financial Counseling, Clinical Trials, and Registration of the new consultation; answer and return calls from patients and referring offices in a timely manner.
Demonstrate competence in data collection and in using computer systems and office resources to facilitate new patient intake; comply with policies and perform other duties as assigned.

Brigham and Women's Hospital

About Brigham and Women's Hospital

Boston's Brigham and Women's Hospital (BWH) is an international leader in virtually every area of medicine and has been the site of pioneering breakthroughs that have improved lives around the world. A major teaching hospital of Harvard Medical School, BWH has a legacy of excellence that continues to grow. With two outstanding hospitals, over 150 outpatient practices, and over 1,200 physicians, we serve patients from New England, throughout the United States, and from 120 countries around the world. The BWH name is a reflection of our history. In 1980 three of Boston’s oldest and most prestigious Harvard Medical School teaching hospitals - the Peter Bent Brigham Hospital, the Robert Breck Brigham Hospital, and the Boston Hospital for Women – merged to form Brigham and Women’s Hospital. As a national leader in improving health care quality and safety, we have helped to develop some of the industry’s best practices including computerized physician order entry (CPOE) to prevent medication errors. The CPOE is now a nationally-accepted safety practice. The BWH Biomedical Research Institute (BRI) is one of the most powerful biomedical research institutes in the world and the second largest recipient of National Institutes of Health (NIH) funding among independent hospitals in the United States. BWH has long had great success in research as measured by the number of important discoveries made, the size and scope of its research portfolio and the volume of publications annually. BWH is a training ground for physicians, nurses, and allied health professionals. We have 1,100 trainees in over 140 of the most sought after training programs in the world, and also host Harvard Medical School students in rotations throughout our programs. As our global health services expand, our clinical trainees have rich opportunities to contribute and learn in challenging environments around the world. Brigham and Women's Hospital is an EEO, AA, VEVRAA Employer.

Founded: 2018

Company size: 10001

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Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Essential Functions

Provides administrative support and coordination for all aspects of patient care for new patients

Coordinates new patient consultations with referring offices.

Serves as a single point of contact for both referring offices and new patients.

Obtains accurate patient demographics, insurance, medical records, images/CDs and PCP referral.

Schedules new patient consults based on diagnosis, acuity and Provider availability. Reschedules as necessary.

Using the electronic record, alerts Nurse Navigators, Financial Counseling, Clinical Trials and Registration of the new consultation.

Answers and returns calls from both patients and referring office in a timely manner.

Demonstrates competence in performance of duties related to data collection.

Demonstrates competency in using computer systems, office equipment and resources to facilitate new patient intake.

Performs other duties as assigned Complies with all policies and standards

Qualifications

Education

High School Diploma required.

Can this role accept experience in lieu of a degree?
No

Experience

Scheduling experience in administrative medical office setting 3-5 years required

Knowledge, Skills and Abilities

Strong communication and organization skills.

Ability to manage multiple projects and tasks at once.

Attention to detail.

Ability to problem-solve.

Possess time management skills.

Additional Job Details (if applicable)

Remote Type

Remote

Work Location

55 Fruit Street

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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