Expert Systems Engineer

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, TouchWorks®, Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Overview

The Hosting Operations team is seeking an initiative-taking and experienced Citrix engineer to join a growing team. This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors.

This is a remote role working rotating shifts.

Responsibilities

·     Implement and support enterprise-level Citrix environments

·     Install, configure, and maintain Citrix servers and ADCs and related systems

·     Identify opportunities to standardize, enhance, and automate existing processes

·     Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems

·     Serve as third level escalation for Citrix support and troubleshooting

·     Engage in technical problem solving across multiple technologies

·     Performs other duties and special projects as assigned

·     Participate in on-call 24X7 support

Contribution towards the team synergy:

• Coach, and mentor junior team members and provide leadership.

• Complete root cause analysis and problem management and share with team members to improve team processes.

• Knowledge transfer with other team members to improve overall team education level.

• Take ownership of assigned task(s) and provide project updates.

Qualifications

Academic and Professional Qualifications:

• Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.

• Technical certifications

Experience:

·       7 years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users. Preferably in a healthcare environment

·       One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert -Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N)

·       Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 2203 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix technologies

·       Team Player with proven communication, organizational, and strong interpersonal skills

·       Self-motivated, with keen attention to detail and excellent judgment skills

·       Must have excellent writing and communication skills

·       Ability to prioritize and drive to results with a high emphasis on quality

·       Possess a detailed understanding of architectural dependencies of Citrix technologies

·       Must have the ability to identify and instill industry best practices

·       Ability to translate complex technical information into understandable business language

·       Experience in Microsoft Azure Cloud.

• Experience with ITSM tools such as ServiceNow.

Travel Requirements:

·       May require minimum travel for business needs

Working Arrangements:

• Work is performed in a remote environment with minimal exposure to health or safety hazards