Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Managed Services IT Service Management Help Desk Support Engineering Documentation Incident Management Performance Management Project Management Service Management Customer Relationship Management Mathematical Optimization Resource Management Systems Engineering Process Automation Systems Safety Standards Process Improvement Operational Excellence Industry Trend Analysis Stakeholder Communications

Other Skills

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Team Management
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Accountability
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Communication
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Time Management
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Teamwork
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Mentorship
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Problem Solving

Roles & Responsibilities

Bachelor's degree preferred but not required.
5+ years of experience in technical services or support roles, with at least 2 years at the Senior level or equivalent experience.
Strong knowledge of technical systems, troubleshooting methodologies, and service management frameworks (ITIL preferred).
Excellent leadership, communication, and problem-solving skills.

Requirements:

Oversee and guide technical services staff, providing mentorship and support to ensure team success.
Assign and manage workload across the team to meet service commitments and deadlines.
Promote a culture of accountability, collaboration, and continuous improvement.
Ensure timely resolution of technical issues, escalations, and service requests.

MEDHOST

About MEDHOST

MEDHOST is a provider of market-leading enterprise, departmental and healthcare engagement solutions to healthcare facilities nationwide. Our integrated product portfolio includes intuitive, cloud-based solutions, including YourCareEverywhere, a robust health and wellness consumer engagement platform. Our broad offering of hosting, outsourcing, marketing and consulting services are changing how clinicians and hospital leaders work and collaborate, while generating notable operational improvements. MEDHOST delivers value by enabling hospitals of all types and all sizes to better manage the business of healthcare across the care continuum while meeting evolving regulatory requirements.

Founded: 2018

Company size: 501 - 1000

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Job description

JOB SUMMARY

Management of technical functions for Managed Services Business Unit

The Associate Manager of Technical Services is responsible for supervising and coordinating the daily activities of a technical services team. This position focuses on managing team workload, supporting team members, and ensuring timely delivery of high-quality technical support services. The Associate Manager will foster a collaborative environment, promote professional growth, and help drive operational efficiency and customer satisfaction.

Key Responsibilities

Oversee and guide technical services staff, providing mentorship and support to ensure team success.
Assign and manage workload across the team to meet service commitments and deadlines.
Promote a culture of accountability, collaboration, and continuous improvement.
Ensure timely resolution of technical issues, escalations, and service requests.
Monitor service performance metrics and KPIs to maintain quality and efficiency standards.
Implement best practices for troubleshooting, preventive maintenance, and technical support
Assist in developing performance goals and training plans to enhance team capability.
Identify opportunities for process improvements, automation, and cost optimization.
Maintain accurate documentation of service procedures, technical reports, and compliance records.
Build strong relationships with internal teams and external customers to ensure satisfaction and trust.
Support adherence to industry standards, safety regulations, and company policies.

Qualifications

Bachelor’s degree preferred but not required.
5+ years of experience in technical services or support roles, with at least 2 years at the Senior level or equivalent experience.
Strong knowledge of technical systems, troubleshooting methodologies, and service management frameworks (ITIL preferred).
Excellent leadership, communication, and problem-solving skills.
Ability to manage resources and complex projects effectively.

Preferred Skills