Systems Support Engineer

Key Responsibilities 

• Demonstrate ownership and accountability by managing assigned tasks end-to-end from request intake to successful closure within defined SLAs.

• Support Azure resources including VMs, App Services, Load Balancers, and Azure Key Vault.

• Perform SSL/TLS certificate lifecycle operations including CSR generation, renewal, installation, validation, and revocation.

• Manage and validate certificates on Windows Servers and IIS, ensuring correct bindings and trust chains.

• Monitor certificate expiry alerts, proactively plan renewals, and troubleshoot certificate-related issues (binding, trust chain, expiry).

• Maintain accurate ticket updates, reporting, and documentation in ServiceNow or similar ITSM tools, following SOPs, security, and change management processes.

Key Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).

• 3+ years of experience in IT infrastructure, cloud operations, system administration, or support engineering roles.

• Basic understanding of SSL/TLS, PKI, CSR, CRT, and PFX certificates.

• Foundational knowledge of Windows Server, IIS, and Windows Certificate Store.

• Exposure to Microsoft Azure (VMs, App Services, Azure Key Vault preferred).

• Comfortable working with command-line tools and basic PowerShell scripting.

• Ability to handle assigned tasks end-to-end, track progress, and provide timely updates.

• Experience or interest in reporting, data tracking, and documentation, with exposure to Power BI considered a strong advantage.

• Strong written and verbal communication skills, especially for status updates, reporting, and documentation.

• Willingness to work in a 24x7 support environment (9-hour shifts), including on-call rotations as required.

• High attention to detail, sense of responsibility, and willingness to learn.

Preferred Qualifications

• Exposure to Azure Key Vault, load balancers (F5), and basic networking concepts (DNS, HTTPS).

• Familiarity with ServiceNow or other ITSM tools.

• Understanding of ITIL best practices.

• Exposure to healthcare applications or regulated environments is an added advantage.

Education

• Bachelor’s Degree in Computer Science / Information Technology or equivalent.

Mandatory Skills – Certificate Lifecycle, Azure, Windows, System Engineer

Location (if remote working) – remote working but prefer Vadodara location

Shift timings - 24x7 support environment (9-hour shifts), including on-call rotations as required.