About Zip

Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your role

As our Contracts Analyst, you will be an integral part of the Solutions Services Team, providing tactical support for Statement of Work (SOW) creation & customization requests and assisting the Sales team by addressing basic SOW-related questions quickly and accurately. This role is perfect for someone who is eager to kickstart their career in the SaaS industry, learn the ins and outs of enterprise software, contract negotiation, and gain valuable experience working in a fast-paced environment.

You Will

• Be a first line of support for new SOW requests coming from the business. Assist with providing template SOWs and identifying the proper components to include in each SOW.

• Act as a quality check to ensure scoping and technical validation have taken place before finalizing SOWs.

• Review and analyze SOW customization requests to ensure compliance with company policies and implementation feasibility.

• Provide timely and accurate responses to basic SOW questions from the Sales team.

• Collaborate with senior team members to understand customer requirements and tailor contracts to align with product capabilities.

• Maintain organized records of SOW versions, approvals, and customization details.

• Identify and execute opportunities to improve efficiency across the Solutions Services, Legal, and Deal Desk teams.

• Support the Solutions Services Managers in preparing documentation for customer implementation projects.

• Creatively solve for customer asks with solutions that both meet customers needs and protect our ability to deliver

• Learn and develop expertise in the company’s SaaS product and implementation processes.

Qualifications

• Education: Bachelor’s degree in Business Administration, Legal Studies, or a related field.

• Experience: 1-3 years of experience in a contracts, legal, or related administrative role (internship experience counts).

• Highly detail-oriented with excellent organizational skills.

• Strong written and verbal communication skills.

• Proactive, responsive, and able to work in a fast-paced environment.

• Eager to learn and quickly adapt to new tools, processes, and industry knowledge.

• Familiarity with B2B SaaS or an interest in learning about the software industry.

• Technical Skills: Proficiency in Microsoft Office (Word & Excel), G-Suite (Google Docs), and Slack.

• Nice to Haves

• Experience working within a deal desk queue within a SaaS business.

• Experience working with CPQ and CLM systems.

The salary range for this role is $90,000-$110,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🦷 Full health, vision & dental coverage

• 🍽️ Catered lunches & dinners for SF employees

• 🚍 Commuter benefit

• 🚠 Team building events & happy hours

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

• 💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!