Library Information Desk Coordinator

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

The Library Information Desk Coordinator (Program Coordinator) duties are organizing, coordinating, and planning operational facets of a program and its related activities which include, but are not limited to the following: establishing long-term operational objectives, researching factors that may impact the success of the program, and working with individuals or groups to research and document program requirements in order to provide appropriate input into the development of strategic plans.

Reporting to the Information Desk Library Manager, the Library Information Desk Coordinator (LIDC), provides basic/complex reference assistance at the library information desk or service point. The LIDC, uses specialized knowledge to respond to requests about the library’s print and electronic resources, directing users to appropriate subject databases and providing basic instruction in their use. Assists in identifying or verifying citations and assists users with bibliographic management software. Performs circulation of transactions and assists with check-in of users. The LIDC will monitor and respond to evening/weekend WHSC Library electronic reference service (AskUs). Assists with computer workstations, equipment, troubleshoots, and reports on hardware or software problems. Monitors the physical environment and may manage building emergencies. Compiles statistics for all transactions. Interprets library polices and exercises judgment in resolving user problems. This position serves as a team lead when Information Desk Library Manager is not on site. Performs related responsibilities as required.

KEY RESPONSIBILITIES:

• Develops work plans to accomplish program goals and objectives and monitors progress toward their achievement.
• Conducts research and gathers information to develop various publications.
• Develops promotional materials which may include content for reports, briefings, newsletters, grants or other written information related to the program.
• Assists in developing and coordinating program-related conferences, conventions, or meetings.
• Monitors expenditures and may participate in the budget planning process and prepare financial reports.
• May assist in identifying funding resources and developing fund-raising strategies and initiatives.
• Prepares operational and statistical reports.
• Conducts training, represents the program at meetings and conferences, and networks with affiliated groups. May supervise assigned project staff, interns and/or volunteers.
• Performs related responsibilities as required.

ADDITIONAL JOB DETAILS:

• Customer Service & Information Support: Deliver professional assistance at the Information Desk and through multiple channels; respond to inquiries using biomedical resources and databases; guide customers in locating materials and provide brief tutorials on tools like PubMed, Web of Science, and Monitors AskUs during scheduled evening or week-end hours, responding to designated types of questions
• Library Operations & Circulation: Oversee secure opening/closing procedures, monitor security systems, and manage visitor registration; assist with circulation tasks including check-outs, renewals, holds, and interlibrary loan coordination; maintain desk supplies and communicate with other departments to ensure smooth Assists in the evacuation of library users during building emergencies. Uses independent judgment when handling building emergencies that occur in evenings and weekends
• Technology & Professional Development: Support users with public workstations, printers, scanners, and troubleshoot basic technical issues; stay current with library resources and health sciences developments; use Teams and listservs to share updates and maintain awareness of campus

MINIMUM QUALIFICATIONS:

• Bachelor's degree in a related field and three years of related work experience in customer service OR equivalent combination of experience, education, and training.

PREFERRED QUALIFICATIONS:

• Reliable and Flexible Work Schedule: Ability to maintain regular hours, including evenings and weekends, with flexibility to adjust as needed; punctual attendance is essential.
• Strong Technical and Interpersonal Skills: Proficient in Microsoft Office (Outlook, Word, Excel) and bibliographic information; effective verbal and written communication; able to collaborate and provide clear, accurate directions.
• Adaptability and Physical Capability: Demonstrated time management and ability to meet deadlines in a fast-paced environment; commitment to diversity; capable of lifting up to 20 and performing physical tasks such as standing, bending, and shelving.

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.