Key Facts

Remote From:

Part time

Spanish, English

Hard Skills

Electronic Health Record Applications Inbound Calls Outbound Calls Medical Privacy Email Management Clinical Messaging Transitional Bilingual Education Positive Psychology

Other Skills

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Microsoft Excel
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Multitasking
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Customer Service
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Microsoft Word
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Microsoft Outlook
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Professionalism
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Communication
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Time Management
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Teamwork
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Critical Thinking
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Detail Oriented
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Reliability
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Prioritization
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Social Skills

Roles & Responsibilities

Excellent customer service and communication skills
Proficiency in Microsoft Word, Outlook, and Excel with accurate data entry and experience with computerized scheduling systems (EMR/EHR)
HIPAA-compliant professional and confidential work ethic maintaining patient privacy
Ability to multitask, handle multiple inbound calls in a fast-paced environment, and navigate several systems

Requirements:

Respond to incoming calls efficiently with the highest level of quality service and handle inbound calls to increase customer satisfaction and retention
Confirm, schedule, and reschedule appointments; update patient demographics; verify insurance information
Handle online appointment requests and respond to email inquiries; make outbound calls to patients and clinics
Collaborate with clinics and other departments to ensure a positive patient experience and perform various administrative duties as assigned

Vision Innovation Partners

About Vision Innovation Partners

Vision Innovation Partners is a leading manager of ophthalmology practices in the Mid-Atlantic region. The company has unified many of the leading clinical practitioners in the market by leveraging its experienced management team; scalable technology and systems; and well-developed back office functions including compliance, managed care contracting, finance, medical records, practice management and marketing. Our company began in 2017, when Drs. Maria Scott and Mark Whitten combined their two premier mid-Atlantic ophthalmology groups, Chesapeake Eye Care and Laser Center and Whitten Laser Eye, to build a company that would take eye care to the next level in terms of quality service, shared best practices and efficient infrastructure. Vision Innovation Partners returns the joy of practicing to the physicians, relieving them of the need to run a business.

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service.

Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire: PA, MD, VA, DC, FL, GA.

Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for our growing Call Center support team.

The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquires and/or medical appointment scheduling. Experience in a health/patient care environment is desired.

Responsibilities:

What You Will Do:

Respond to incoming calls efficiently and effectively with the highest level of quality service.
Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
Answer general questions from patients with courtesy and patience.
Confirm, schedule, and reschedule appointments, as necessary.
Follow up with patients on scheduled appointments
Update patient demographics.
Collect and verify insurance information
Make outbound calls to patients and clinics.
Handle online appointment requests.
Handle email inquiries.
Task messages to clinics.

What You Will Bring:

Excellent customer service and communication skills
Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR)
Bi-lingual (English/Spanish) preferred (but not necessary)
Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations.
Ability to handle multiple inbound calls in a fast-paced, challenging environment.
Ability to multitask and navigate several systems at the same time.
Positive cheerful attitude.
Demonstration of critical thinking skills.
Excellent time management skills.
Ability to prioritize tasks.
Work collaboratively & courteously with all other departments to ensure a positive patient experience.
Perform various administrative functions and other duties/projects as assigned.

Qualifications:

ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)

The shift(s) we are currently hiring for:

Monday through Wednesday 8:30AM - 5:00PM
Candidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment.

What we offer:

Competitive compensation package
Excellent comprehensive benefits
401(K)
Significant eye care discounts
Continuing education allowances
Career growth and development
PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Employees will be provided with company computer and equipment.