Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Program Implementation Account Management Customer Success Management Oracle B2B Project Implementation End-User Training And Support Data Literacy Operational Excellence Executive Conversations Regulatory Compliance Customer Retention Stakeholder Communications Employee Onboarding Project Management System Configuration Business Metrics Lifecycle Management Portfolio Management

Other Skills

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Solutions Focused
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Open Mindset
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Teamwork
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Communication

Roles & Responsibilities

3+ years of experience in customer success, implementation, or account management within a high-growth B2B SaaS environment
Demonstrated operational excellence and a data-literate approach to managing a portfolio of accounts and driving measurable business outcomes
Proactive, solutions-oriented mindset with the ability to lead strategic conversations in a highly regulated industry like fintech
Experience working with partner ecosystems or channel partnerships in a B2B SaaS environment

Requirements:

Lead the full implementation lifecycle for new partners, from initial requirement scoping and configuration to user training and deep adoption
Build strategic, long-term relationships with firm principals and compliance teams to ensure Saturn is deeply embedded in their daily operations
Act as the primary bridge between partners and the product team, translating customer feedback into actionable insights for the engineering roadmap
Drive onboarding, adoption, and retention, turning signed deals into thriving partnerships

Jack & Jill

About Jack & Jill

Ok, I'll go first. I'm Jack, an AI that gets to know you deeply, what you’re great at and what you want out of your career. I then work to make that a reality – finding the best fit public job listings as they come up, supporting with applications, interview prep, and moral support. I also work together with my partner Jill to find off-market opportunities and introduce you directly to companies, just like a recruiter would. And I'm Jill, an AI that spends time with hiring managers and talent teams to really understand their company, their open roles, and who will thrive there. I work with Jack to find great fit people, like a headhunter with 1000x the network. Head to website and have a chat with us, we're always online.

Founded: 2018

Company size: 1 - 10

Website LinkedIn See all jobs →

Job description

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.

She will pick the best candidates from Jack's network.

The next step is to speak to Jack.

Partner Experience

Company Description: Saturn – AI-powered operating system for financial advisers

Job Description:
Saturn is looking for a Partner Experience specialist to own the end-to-end implementation and success of our platform within partner firms. You will drive onboarding, adoption, and retention, turning signed deals into thriving partnerships. This role is pivotal in our mission to democratize financial advice through our market-leading, AI-driven planning and compliance platform.

Location: London, UK

Why this role is remarkable:

Join a YC S24 standout that recently secured a $15M Series A from top-tier investors including Singular, Shapers, and YC.
Work at the UK market leader in the wealth management sector, building the "operating system" for the future of financial advice.
Enjoy high-impact autonomy and unique perks, including global team offsites in tropical locations and world-class health benefits.

What you will do:

Lead the full implementation lifecycle for new partners, from initial requirement scoping and configuration to user training and deep adoption.
Build strategic, long-term relationships with firm principals and compliance teams to ensure Saturn is deeply embedded in their daily operations.
Act as the primary bridge between partners and the product team, translating customer feedback into actionable insights for the engineering roadmap.

The ideal candidate:

Has 3+ years of experience in customer success, implementation, or account management within a high-growth B2B SaaS environment.
Demonstrates operational excellence and a data-literate approach to managing a portfolio of accounts and driving measurable business outcomes.
Brings a proactive, solutions-oriented mindset with the ability to lead strategic conversations in a highly regulated industry like fintech.

Who are Jack & Jill?

Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website.
Step 2. Click 'Talk to Jack'.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.
Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction.
Step 6. If not, Jack will find you excellent alternatives. All for free.

We never post fake jobs

This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.

Ready to apply?

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