Global VP, Customer Success

Global VP, Customer Success

This is an opportunity to make a visible, meaningful impact — on a company, on customers, and on the safety of the internet.

Jumio is looking for a new Global Vice President of Customer Success to transform and lead a mission-critical, global Customer Success and Support organisation. You’ll have the mandate to shape how customers realise value from our platform, influence product and business decisions at executive level, and build a world-class success function that supports our next phase of growth.

At Jumio, our work matters. We help businesses fight fraud, prevent identity crime, and build trust online — making the digital world safer for millions of people every day. Customer Success plays a central role in delivering on that mission.

The Role

This is not a business-as-usual role. It’s a senior leadership opportunity for someone who enjoys transformation — redesigning teams, processes, and ways of working to drive adoption, usage, and measurable customer outcomes at scale. 

You will own the post-sales customer experience end-to-end, ensuring customers achieve value quickly and sustainably from Jumio’s identity, biometrics, and compliance solutions. While Sales and Account Management own renewals and expansion, your work will directly influence both through strong adoption, advocacy, and proactive risk management. You will also have the opportunity to modernize the Customer Success function by identifying and implementing AI-driven tools and workflows that improve customer insight, team productivity, and the overall customer experience.

You’ll work closely with Product, Engineering, Sales, and Marketing, bringing the voice of the customer into decisions that shape our roadmap, operating model, and customer strategy.

Who This Role Is For

This role is suited to a senior Customer Success leader who has:

• Built, scaled, or transformed high-performing Customer Success and Support organisations
• Operated comfortably at executive level in complex, enterprise environments
• A strong sense of ownership, commercial awareness, and customer advocacy
• Motivation to build something better — not just maintain what exists

Why Jumio

• A purpose-driven company tackling fraud and identity crime globally
• A leadership role with genuine scope to shape outcomes and strategy
• The chance to build a best-in-class Customer Success organisation with lasting impact

If you’re excited by the opportunity to lead transformation and deliver meaningful customer impact in a company with a clear and positive purpose, we’d love to hear from you.