Customer Support Representative with Thai (Forex Industry)

Position: Thai-Speaking Customer Support Specialist
Location: Fully Remote (Southeast Asia)
Employment Type: Service Contract/Self-Employed (No Full-Time Employment Contract)
Compensation: Fixed Monthly Salary + Performance Bonus

Key Responsibilities:

• Provide live support to global clients via chat, phone, and email.

• Manage email responses, client account openings/updates, record maintenance, and back-office inquiries.

• Deliver outstanding phone etiquette and issue resolution across departments.

• Offer technical support and troubleshooting for trading platforms.

• Handle inquiries professionally, uphold top-tier service standards, and promote products/services with full details.

• Build strong relationships with current and potential clients.

• Support team goals by meeting performance targets and reporting to management.

Requirements:

• Native or fully fluent Thai speaker (spoken and written); English fluency at B2 level or higher.

• Proven experience at FX brokers required.

• Prior customer support roles strongly preferred.

• Strong verbal and written communication skills.

• Ability to thrive in high-pressure environments.

• Proficient in Microsoft Excel and Word.

• Availability: Monday–Friday schedule.

What We Offer:

• Attractive pay package.

• Growth potential within a developing company.

• Private health insurance.

• Full remote work flexibility.

• Friendly, team-oriented culture.

We value diversity, equity, and inclusion in our workplace. We encourage applications from talented individuals of all backgrounds, experiences, and identities. Your unique skills and perspectives will contribute to smarter decision-making and stronger outcomes for our stakeholders and clients. Bring your authentic self and be part of our journey.