Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Crisis Intervention Mental Health Counseling Spiritual Care Intervention Plans Remote Technical Support Human Services Clinical Practices Operational Excellence Shift Scheduling Remote Administration

Other Skills

•
Compassion
•
Personal Integrity

Roles & Responsibilities

MSW, PsyD, or PhD in a behavioral health field, or MA/MS in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program.
LCSW-C or LCPC licensure; must reside in Maryland.
Minimum of 1 year of direct experience in behavioral health, counseling, or social services.
Remote work eligibility and Maryland residency required.

Requirements:

Provide 24/7 telephonic crisis intervention and supportive counseling to individuals in crisis.
Conduct crisis assessments, risk evaluations, and develop safety plans; respond appropriately to emergencies and escalate as needed.
Document interactions, maintain confidential client records, and ensure compliance with privacy and regulatory standards.
Collaborate with partner organizations and internal teams to coordinate care, referrals, and follow-up support.

Protocall Services, Inc.

About Protocall Services, Inc.

ProtoCall Services, Inc. is the nation’s leading third-party provider of specialty clinical call-center services and digital tools to the behavioral health field. Formally established in 1992, ProtoCall’s customers include community behavioral health providers, employee assistance programs, university counseling centers, and managed behavioral health organizations. ProtoCall answers calls on behalf of more than 350 organizations who all look to ProtoCall’s call center services and digital tools to provide a level of access and coverage that they typically could not otherwise afford. ProtoCall employs over 200 of the best and the brightest including at least 85 Masters and Doctorate Level clinicians. ProtoCall regularly receives accolades for our outstanding organizational culture. Most recently receiving the "Top Workplace 2022" award for the state of Oregon.

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

Education (one of the following required):

MSW, PsyD, or PhD in a behavioral health field, OR
M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program

Licensure (must reside in MD and hold one of the following):

LCSW-C
LCPC
LCSW-C

Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services
Location: Remote, Maryland residency required

Benefits

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement

Compensation & Incentives

In addition to base hourly pay, our crisis counselors are eligible for the following incentives:

+ $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
+ $1.00/hour - for working a full 40-hour schedule in the workweek post-training
Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

Who We Are

Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being.

We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.