Key Facts

Remote From:

Internships

Entry-level / graduate

English

Hard Skills

Dispatch Coordination Performance Analytics Salesforce Analytical Dashboard Python (Programming Language) Analytical Dashboard Account Management Developing Training Materials SQL (Programming Language) Quantitative Analysis Client Services Internal Documentation Business Coaching Presentation Training

Other Skills

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Google Sheets
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Communication
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Adaptability
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Resourcefulness
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Time Management
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Teamwork
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Reliability
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Learning Agility
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Enthusiasm
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Operations-minded with a commitment to zero-defect work
Prepared and proactive; shows up ready and does not wait to be told what to do
Fast learner who asks questions, learns quickly, and takes initiative
Ambitious, resourceful, and mission-driven with energy to deliver value

Requirements:

Support dispatch events in real time by analyzing situations and coaching customers via inbound and outbound calls and texts to drive action
Serve as a real-time resource for Voltus customers during grid emergencies, delivering clear, actionable guidance that impacts dispatch performance
Monitor customer load curtailment during dispatch events, flag underperforming sites, diagnose issues, and coach customers toward meeting committed MWs before the dispatch window closes
Own a focused project on performance analytics: identify patterns in dispatch performance across programs, build reporting dashboards, analyze data, and present findings to the Dispatch Operations team

Voltus

Utilities (Electric, gas & water)

About Voltus

Voltus aims to be the distributed energy platform that fulfills the promise of the energy transition. Voltus represents the “potential of us” to better manage energy through simple, cost and risk-free programs for distributed energy resources. Our commercial and industrial customers generate cash by allowing us to maximize the value of their operational flexibility in energy markets. What’s more, there are significant community benefits that accompany working with Voltus – a cleaner, more reliable energy future and dollars invested back into your business.

Company type: Scaleup

Industry: Utilities (Electric, gas & water)

Founded: 2018

Company size: 201 - 500

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Job description

About the Role

The Dispatch Operations team at Voltus is laser focused on delivering MWs to the grid when it needs resources the most. When a dispatch is called, our team rapidly activates our portfolio of customers across programs throughout North America, and you'll be right in the middle of it.

As a Dispatch Operations Intern, you will own real tactical responsibilities during live dispatch events while also contributing to strategic projects that improve how we perform. You'll become a knowledgeable resource on grid operators and demand response programs across North America, interact directly with large industrial and commercial energy users, and build a strong foundation in energy operations. This is a hands-on role for someone who wants to make a tangible impact on the energy transition.

Primary Responsibilities — Supporting the Success of Dispatch Events

Dispatch Operations - Be a reliable team player during live events, quickly analyzing situations and providing coaching through inbound and outbound calls and texts to drive customer action.

Customer Coaching - Serve as a real-time resource for Voltus customers during grid emergencies, delivering clear, actionable guidance that directly impacts dispatch performance.

Performance - Monitor customer load curtailment in real time during dispatch events, flag underperforming sites, and work quickly to diagnose issues and coach customers toward hitting their committed MWs before the dispatch window closes.

Energy Education - Become an expert on demand response programs across North America and apply that knowledge to support both customers and internal teams during dispatches.

Secondary Responsibilities

Reporting - Maintain and act on findings from our reporting tools, which include Python, Redash, SQL, Salesforce, and Google Sheets.

Performance (Post-Dispatch) - Document lessons learned and drive follow-through in post-dispatch cases. Continuously improve dispatch processes and customer readiness based on event outcomes.

Account Management - Support customer onboarding by coordinating Dispatch Verification (DV) scheduling and keeping onboarding projects current in Salesforce.

Load Monitoring - Monitor weather and pricing indicators, assist with customer scheduling requests, and help assess customer market offers in real time.

Documentation - Develop and maintain training materials and help educate teammates on dispatch processes and best practices.

Focused Project

Performance Analytics - Own a project centered on identifying patterns in dispatch performance across programs. This may include building reporting dashboards, analyzing historical dispatch data, and presenting findings and recommendations to the Dispatch Operations team.

Additional projects will be based on your background, education and interests. You will have the opportunity to work with more senior members of the team on these projects.

What We're Looking For

We hire people who are Bright, Gritty, and Good. For this role specifically, that means:

You are operations-minded and committed to zero-defect work

You show up prepared, every time

You don't wait to be told what to do

You ask questions, learn fast, and take initiative

You are ambitious, resourceful, dedicated, and mission-driven

You bring energy to the team and seek out opportunities to deliver value

Our Mission

Voltus exists to be a Distributed Energy Platform that fulfills the promise of the energy transition happening in the world today. If you want to play a leading role in that mission, we'd love to hear from you. Please complete the application form to let us know you're interested.

Please note that at this time, we do not sponsor visas or transfers for new hires. Voltus teammates need to be authorized to work from their home location (in the US or Canada, unless otherwise indicated on the role description).

Additionally, while Voltus is an all-remote workplace, we have limitations on where employees are able to work for regulatory and security reasons. We expect that Voltans are working primarily from their home country. Working while traveling to other countries must be approved as per our Global Remote Travel Policy.

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

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