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Financial Systems Technical Support Specialist

Koble Systems

Roles & Responsibilities

  • Strong understanding of accounting/finance processes
  • Aptitude for technology, including strong Windows knowledge and PC hardware basics
  • Software technical experience
  • Customer service/business process experience

Requirements:

  • Handle technical inbound support calls and tickets
  • Manage inbound support emails
  • Troubleshoot and resolve issues in financial modules of our ERP
  • Maintain and grow client relationships by providing support, training, information guidance

Job description

We are looking for a a Financial Systems Technical Support Specialist who will help us bring excellent service to our customers by supporting them as they use our software to manage their financials and inventory.

Location

Lancaster PA

Core Responsibilities:

  • Handle technical inbound support calls and tickets
  • Manage inbound support emails
  • Troubleshoot and resolve issues in financial modules of our ERP
  • Maintain and grow client relationships by providing support, training, information & guidance

Specific Qualifications:

  • Strong understanding of accounting/finance processes
  • Aptitude for technology, including strong Windows knowledge and PC hardware basics
  • Software technical experience
  • Basic to intermediate networking knowledge
  • Customer service/business process experience

Why join Koble?

  • Join a cohesive team culture that is focused on honoring God and making others successful
  • Foster healthy professional relationships and further your career
  • Contribute to helping businesses grow by putting ERP software to work

As a member of the Koble team, you'll receive: 

  • Remote working options
  • Health coverage option for individual and family
  • Dental, vision, short-term and long-term disability options available
  • SIMPLE IRA plan

About Us 
For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage and grow their businesses. Our customers are the backbone of our communities - from manufacturing to equipment sales/services to distribution - and our team is passionate about working alongside them through ERP software and professional services to help them grow and flourish.   

Our culture is built on the foundation of Christian values. We live this out by blessing our customers with our work, honoring each other, and building our communities.  

Today we serve hundreds of businesses throughout US and Canada with a team of over sixty employees, and we're growing fast! 

If your answers to the application look like AI, you'll be disqualified. 
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