Events Registration Manager

WTWH Media is seeking an experienced candidate and a Cvent whiz for the position of Registration Manager to join our Events team.  The Registration Manager will be responsible for supporting internal stakeholders with optimizing the use of the third-party registration systems. The role will involve being the key point of contact to set up and maintain registration for a portfolio of 30+ events, including managing customer inquiries.

For all events, the registration manager will support the end-to-end delivery of registration and will require travel to events 7-10 times per year.

Responsibilities

• Work closely with stakeholders to understand the scope and requirements for each event
• Build and manage registration process end-to-end through Cvent platform to include creation of registration sites, registration related email communications and onsite (live) registration activation and deployment.
• Work closely with marketing teams to ensure registration site is in alignment with brand guidelines 
• Maintain the registration event schedule and ensure all events follow recommended timelines.
• Work with Cvent  to order equipment (printers, badge stock, lanyards, etc.) for each event
• Provide weekly event level reporting on pacing, attendee counts and ticket revenue
• Attend weekly meetings as required
• Own of customer service email inbox and serve as first point of contact for registration related inquiries.

Onsite Duties:

• In partnership with the Event Operational Lead, create work schedule to ensure coverage of registration desks during show hours
• Set up / teardown of registration area to include event technology (Cvent Event In a Box)
• Train temporary and/or other staff on the registration system and process

• Mastery of Cvent and Cvent Certification(s) for Event Management Module
• 3+ years of experience in registration management within trade shows and/or conferences
• Strong customer service experience
• Advanced organizational skills with the ability to handle multiple assignments
• Demonstrable ability to communicate with colleagues of varying levels of experience, whether in person, written, via telephone or in video conference
• Excellent written and spoken English Well-versed in the use of EXCEL
• Adaptable to change and a fast-paced environment
• Ambitious, influential and hyper-attentive to detail

We Offer

• Competitive salary and remote work environment
• Premium medical, dental, vision and other health plans – you choose what fits your needs
• Full vested 401(k) match to help you prepare for your retirement future
• Generous paid time off, including vacation, sick, float, bereavement, 12 office holidays and flexible working hours
• Supportive work/life balance and paid parental leave
• Dynamic, dedicated, fun and hard-working environment
• Collaborative work environment in a growing market, consistently ranked as a Top Workplace and included on the Forbes 5000 Fastest Growing Companies for 5+ years

ABOUT WTWH MEDIA

WTWH Media (www.wtwhmedia.com) is an award-winning, digital first B2B media and marketing company that connects brand marketers with targeted, hard-to-reach audiences. WTWH Media serves three core industry verticals, including (i) Engineering, (ii) Healthcare & Life Sciences, and (iii) Foodservice, Retail, and Hospitality. The company’s content is delivered through an omnichannel strategy consisting of 80+ websites, e-newsletters, sponsored content, social media management, in-person events, virtual events and webinars, podcasts, and nine brand to demand print publications. Founded in 2006, WTWH Media LLC, a multi-year Inc. 5000 honoree and repeat Best Workplace winner, is an integrated B2B media company with more than 80+ websites, 30+ in-person events, seven print publications and custom digital marketing services. WTWH recognizes two main drivers in the marketplace, among many others, that set the pace and tone of its businesses: media consumption has changed forever, and continues to evolve at an extremely fast pace & marketers must have increasing ROI to justify marketing investment.

ATTENTION CANDIDATES: Beware of Job Scams & Protect Yourself:

WTWH Media prioritizes your well-being and safety during your career search. Unfortunately, scammers often exploit candidates with fraudulent job offers. Please keep an eye out for fake listings, individuals posing as representatives from our company, unsolicited email offers, and informational material scams. We will never ask for your personal information via a text message or Gmail account, nor will we offer employment that requires an upfront purchase of equipment or other items. If you encounter anything that may look suspicious, please contact us through our company website and report it to the authorities at the FTC. Thank you and best of luck in your search!