IT Systems Engineer

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

POSITION SUMMARY

As an IT Systems Engineer, you support the day-to-day operation, reliability, and security of Surf Air’s IT systems in a 24/7 airline environment. This role focuses on executing established processes, resolving technical issues, and supporting both corporate users and airline operations, including airport and reservations teams.

You will work closely with senior IT staff, airline operations, and vendors to support cloud infrastructure, identity and access management, collaboration tools, and airline operational systems. Responsiveness, sound troubleshooting, and clear documentation are critical to success in this role.

Location: Remote or Dallas HQ

KEY RESPONSIBILITIES

(include but are not limited to)

Core Systems & Cloud Responsibilities

• Administer and support AWS environments, including access controls, monitoring, and basic infrastructure operations.
• Manage identity and access management (IAM) using JumpCloud, including user lifecycle management, MFA, device trust, and access reviews.
• Administer Google Workspace, including user accounts, groups, security settings, email, Drive, and Vault support.
• Support and maintain collaboration and productivity tools including Slack, Jira, and Confluence.
• Support IT security initiatives including access controls, logging, device compliance, and audit readiness.
• Document systems, procedures, and configurations to support operational continuity.

End-User & Operational Support

• Provide Tier 2 and Tier 3 technical support for corporate and operational users.
• Respond promptly to phone, chat, and email support requests.
• Resolve tickets related to desktops, peripherals, SaaS applications, and cloud services.
• Remotely diagnose and resolve issues using RMM tools such as TeamViewer and Kaseya.
• Support onboarding and offboarding processes to ensure timely access provisioning and removal.

Airline Operations Support (training provided)

• Provide technical support for airline reservation and departure control systems, including Airline Choice, TTI Zenith, and similar platforms.
• Support airline peripherals such as boarding pass and bag tag printers, scanners, badge systems, and airport workstations.
• Assist airport and call center agents during real-time operational issues and system outages.
• Provide support during irregular operations (IRROPs) and other time-sensitive events.

Project & Operational Support

• Assist with IT projects including system rollouts, migrations, security initiatives, and tooling improvements.
• Participate in desktop rollout and upgrade initiatives.
• Collaborate across departments and with vendors to troubleshoot infrastructure-related issues.
• Support testing efforts for vendor and internal application releases.
• Work various shifts, holidays, on-call rotations, and occasional travel as required

POSITION REQUIREMENTS

Knowledge, Skills & Abilities

• Hands-on experience with AWS, JumpCloud, and Google Workspace.
• Experience supporting SaaS collaboration tools such as Slack, Jira, and Confluence.
• Solid understanding of identity and access management and endpoint security.
• Strong troubleshooting and problem-solving skills.
• Clear written and verbal communication skills.
• Ability to work independently in a fast-paced, operational environment.
• Strong customer service mindset supporting both technical and non-technical users.

Bonus Skills (Preferred)

• Experience with airline reservation or departure control systems (Airline Choice, SABRE, or similar).
• Experience supporting boarding pass and bag tag printing systems.
• Tier 3 airline reservations system support experience (refunds, exchanges, complex transactions).
• Basic scripting or automation experience.
• PHP or Laravel experience.

QUALIFICATION STANDARDS

• High school diploma or GED equivalent.
• 2–5 years of hands-on IT systems, infrastructure, or operations experience.
• Experience supporting cloud-based environments and modern SaaS platforms.
• Prior experience in a regulated or 24/7 operational environment preferred.

.BENEFITS:

• Competitive Salary: Attractive compensation package based on experience. 
• Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance. 
• Retirement Plans: Employees can enroll in our company’s 401(k) plan. 
• Generous PTO
• Team Member Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: 
  • Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
  • Discounted cruises
  • Discounts on hotels and resorts
  • Car rentals at reduced rates

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

 Surf Air Mobility used E-Verify