Key Facts

Remote From:

Wisconsin (USA)

Full time

Mid-level (2-5 years)

19 - 19K yearly

English

Hard Skills

Other Skills

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Report Writing
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Analytical Skills
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Patience
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Customer Service
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Detail Oriented
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Minimum of 2+ years of experience in Information Technology or an associate degree in Information Technology (software development lifecycle preferred)
Experience writing test cases and validating software functionality
Intermediate to advanced level experience with Microsoft Office programs and other enterprise software
Familiarity with Jira or similar project management tools, Confluence, Zephyr (TM4J) or similar test case management tools; LucidChart or similar flow-charting tool; SQL queries; XML; JSON

Requirements:

First line of support for Ki application issues and collaborate with IT Programmers to resolve issues
Develop educational material and provide training to educate impacted users; understand use cases and develop test plans and templates; perform system and regression testing
Track code changes in DEV and coordinate change control; perform basic Ki application changes; write/run simple reports and database extracts
Develop internal IT application documentation and contribute to continuous improvement, feature design discussions for testability and intuitive user experience

Ki Mobility

About Ki Mobility

Core Beliefs We Build It Better We understand that innovative design must always lead to a functional product that improves lives and makes mobility easier. From agility and maneuverability to structural integrity, strength and durability. We don’t just make wheelchairs, we make wheelchairs better. Relationships are Not One-Dimensional People are connected to people who are connected to other people—and the better we understand the full support systems that our end users rely on, the better we are able to serve our customers. We value our relationships and conversations with everyone who interacts with our products, from product designers and engineers to clinicians, complex rehab technology professionals and end users. It's a Trust Thing At Ki Mobility, service is part of the product. We understand that a great product experience—for customers and the people we serve—lasts a lifetime, from product specification, fitting and adjusting to training and maintenance. Finding the Right Fit What makes a wheelchair extraordinary is how well it fits the needs and ambitions of the person using it. Our service and product lines ensure that each individual story matters. Remain within Reach We feel it is important that both our people and our products remain accessible and available to you. We strive to create a unique place in the market: offering you more than just best-in-class products. We are here to support you. To make it easier for you, the complex rehab professional, to meet the needs of your clients. Better by Design

Founded: 2018

Company size: 201 - 500

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Job description

Job Summary

The Application Development department develops custom web and mobile applications to support the business needs; applications are a mixture of external and internal use. The IT Quality Assurance Analyst will be the liaison between IT Programmers and the Business users to resolve day-to-day issues and system functionality questions, perform quality system and regression testing, and provide education to impacted users. This position works closely with the IT Programmers to ensure that newly developed functionality is properly tested, performs as intended, and implemented successfully.

Essential Functions

Job Responsibilities

First line of support for Ki application issues.
Work closely with IT Programmers to resolve Ki application issues.
Develop educational material and communication (provide training if necessary).
Understand use cases and develop applicable test plans, standard testing templates along with project specific testing templates.
Perform system testing on new code to ensure new features/updates function as designed; work to anticipate users’ actions or “work arounds” to find hidden system defects.
Perform regression testing to ensure new code did not break existing functionality.
Work with programmers to resolve testing defects and document steps to reproduce.
Track code changes in DEV and release date (coordinate change control).
Perform basic Ki application changes.
Write/run simple reports, database extracts.
Develop internal IT application documentation.
Contribute to continuous improvement tasks to reduce business dependency on support.
Contribute to feature design discussions in the interest of testability and intuitive user experience.
Ensure and follow safety requirements and standards.
Maintain a safe, neat and orderly work environment.
Perform all duties in a manner that follows, demonstrates, and promotes Company’s values.
Report to work as scheduled, on time, and able to work entire work schedule.
Perform additional duties as assigned.

Knowledge, Skills, and Ability

Ability to relay technical information to non-technical users.
Customer service skills; comfortable working with business users and technical teams.
Analytical and problem-solving skills.
Detail oriented with a passion for and ability to continuously learn.
Possess excellent oral and written communication skills.
Project management skills with the ability to multi-task, prioritize, and manage time efficiently.
Ability to meet deadlines and contribute to estimating timelines.
Ability to exercise patience and understanding.
Possess a proactive attitude.
Intermediate to advanced level skills using computer applications (Microsoft Suite, enterprise software).
Basic math proficiency.
Able to work effectively both independently and within a team environment.
Ability to be highly adaptable and responsive to changing business needs.
Ability to work remotely with occasional onsite requirements.
Possess a continuous improvement mindset.
Ability to observe and identify details.
Ability to work extended hours as scheduled, including weekends.

Physical Demands

Frequent sitting, wrist manipulation, walking, and standing.
Frequent sedentary work with lifting up to 10 pounds.
Manual dexterity to type and operate office equipment frequently.
Must be able to complete all physical requirements to perform essential functions.

Qualifications

Education/Experience

Required:
- Minimum of 2+ years of experience in an Information Technology field or an associate degree in Information Technology (software development lifecycle preferred)
  - Power user of Ki Mobility proprietary systems is acceptable in lieu of Information Technology experience/education.
- Experience writing test cases and validating software functionality.
- Intermediate to advanced level experience with Microsoft Office programs and other enterprise software.
Preferred:
- Experience and/or education with an emphasis on the software development lifecycle.
- Jira or similar project management tool
- Confluence
- Zephyr (TM4J) or similar test case management tool
- LucidChart or similar flow-charting tool
- Familiarity with SQL Queries
- XML
- JSON

Working Environment

This position is a remote role requiring a Telecommuting Agreement.
May require occasional on-site attendance in a temperature-controlled office and manufacturing environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations.

Ki Mobility is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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