Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Electric Vehicle (EV) Installation Tool Management Electronic Test Equipment Health And Safety Standards Heavy Equipment Inventory Management Plumbing Design Equipment Design Help Desk Support Organisational Policies Conservation Planning

Other Skills

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Report Writing
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Decision Making
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Professionalism
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Ability To Meet Deadlines
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Communication
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Teamwork
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Customer Service
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Detail Oriented
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Learning Agility
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Relationship Building
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Problem Solving

Roles & Responsibilities

2-4 years of experience or training in technical support or technical repair in the biomedical device field or equivalent
High school diploma
Previous experience in the health care industry is an asset

Requirements:

Provide superior service to customers in accordance with Handicare's terms and conditions
Move spa tubs using manual assisted lifting techniques and perform complete electrical and plumbing installation at client locations
Establish and maintain positive relationships with customers and Handicare's employees; accurately identifies customer expectations and recommends products and services based on observed needs
Prepare and submit accurate reports on time; maintain expenses and required inventory within Handicare's guidelines; comply with health and safety regulations

Job description

About Savaria - Patient Care
Built from a heritage of brands including Span, Handicare and Silvalea, Savaria Patient Care provides products designed for safe patient handling and positive outcomes. Our research and clinically based product portfolio include therapeutic surfaces for pressure management and positioning, a complete range of innovative ceiling and floor lifts and slings. Savaria Patient Care is a division of Savaria Corporation, a global leader in accessibility.

Position Summary

The primary purpose and function of this position is to provide preventative maintenance, repair services and spa tub installations at customer locations. The services performed on ceiling lifts, floor lifts, medical beds and accessories are in accordance with established procedures and methods using appropriate tools, test equipment, and replacement parts.

Work Location:

This is a remote position.

Key Responsibilities

Provide superior service to customers in accordance with Handicare’s terms and conditions
Move spa tubs using manual assisted lifting techniques and perform complete electrical and plumbing installation at client locations
Establish and maintain positive relationships with customers and Handicare’s employees
Accurately identifies customer expectations and needs, while recommending products and services based on observed customer needs
Participate in all training programs and demonstrate the ability to apply knowledge and concepts obtained from these training programs
Prepare and submit accurate reports on time
Maintain expenses and required inventory within Handicare’s guidelines
Comply with all Handicare, customer and government Health and Safety regulations
Responsible for regular maintenance and cleanliness of vehicle
Accountable for maintaining vehicle inventory, tool inventory, and good condition of tools provided
Occasionally assist with training new hires via job shadowing and demonstration of tasks
Other duties as required

Qualifications & Experience

Education & Certification

High school diploma

Experience

2-4 years of experience or training in a technical support role or technical repair role in the biomedical device field or equivalent field is an asset
Previous experience in the health care industry is an asset

Key Skills

Responds promptly to customer needs, meets commitments and solicits customer feedback to improve service
Speaks clearly and persuasively while addressing positive or negative situations and questions.
Promotes a harassment-free environment by treating people with respect and upholding organizational values
Follows and observes both organizational and safety policies and procedures
Takes independent actions and calculated risks, exhibiting sound and accurate judgement
Determines appropriate action beyond guidelines
Conserves organizational resources
Use equipment and materials properly

Why Work with Us?

Be part of a global, publicly traded company with a meaningful mission
Competitive compensation
Competitive salary with medical and dental benefits.
Opportunities for learning, development, and career growth
Work with a collaborative and inclusive team that values innovation and integrity
Make a difference by helping people access a better quality of life

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are to not be construed as a complete list of all responsibilities, duties and skills required of employees in this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Savaria provides equal employment opportunities and consideration to all qualified employees and applicants, including disabled individuals and veterans.

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