Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Inbound Calls Event Scheduling Insurance Law Escalation Management Customer Complaint Resolution Customer Development Compliance Management Call Center Experience Online Communication Organizational Structure

Other Skills

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Customer Service
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Typing
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Microsoft Office
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Decision Making
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Non-Verbal Communication
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Multitasking
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Detail Oriented
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Problem Solving

Roles & Responsibilities

High School Diploma or GED
0-2 years of related experience (including 6+ months in a contact center or customer service role)
Strong written and verbal communication skills and solid organizational abilities
Typing ≥35 WPM with the ability to talk and type simultaneously; proficiency in Microsoft Office Suite

Requirements:

Receive and document customer concerns accurately and in a timely manner
Adhere to all company procedures and input accurate trip data into systems
Refer unresolved customer grievances to the designated department for investigation and resolution
Support a 24/7/365 contact center environment, including nights, weekends, and holidays; holiday coverage required

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

MUST LIVE IN VIRGINIA

Required Start date: 4/28/26

SHIFT IS MONDAY- FRIDAY

Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.

***WORK FROM HOME REQUIREMENTS***

High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
Ability to directly hardwire to your modem
Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.
Attend 100% of training, on camera for the first 30 days of employment.

In this role, you will...

Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
Ensure all company procedures are followed
Ensure accurate trip data is input in our systems
Demonstrate a personal commitment to producing high-quality work
Refer unresolved customer grievances to designated department for further investigation and resolution
Multitask effectively and efficiently to extract necessary information from multiple systems
Review and educate members on our services and their insurance coverage.
Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is required.

We are excited to speak to someone with the following...

High School Graduate or General Education Degree (GED)
0-2 years of related experience
6+ months contact center experience OR customer service experience
Strong organization skills, written, and verbal communication skills. All system documentation will be in English
Can type 35wpm or more
Answer a high volume of calls up to 100+ calls per day
Proficiency in Microsoft Office Suite
Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Work overtime as required
Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment.

Pay Rate- $14.00/hr

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com