Delivery Manager

Join a company that’s leading the way in AI and automation consulting. Our portfolio spans 10+ leading technologies across business applications, data, process, cloud, and AI. At Bits In Glass, you’ll do meaningful work with a supportive, driven team that loves to collaborate and celebrate wins together. Whether you’re coding, consulting, or bringing bold ideas to the table, you’ll tackle real business challenges, grow your skills, and make a BIG impact.

Our growing team has earned global recognition as a Great Place to Work and received multiple industry partner awards—while keeping things fun and people-focused. If you’re looking to deepen your expertise and solve real-world problems, Bits In Glass could be the place for you.

As a Delivery Manager, you’ll lead end-to-end delivery efforts, ensure customer satisfaction, and build long-term partnerships. You’ll be instrumental in driving adoption of our CRM and platform solutions, optimizing customer outcomes, and supporting clients on their digital transformation journeys. You’ll lead complex, multi-workstream engagements across our integration, automation, and data portfolios (e.g., Boomi, MuleSoft, Appian, Pega, Databricks). You own outcomes end-to-end: scope, plan, deliver, and grow accounts while coaching cross-functional teams.

Responsibilities

• Own end-to-end project delivery for 1–3 concurrent projects; ensure on-time, on-budget, on-scope execution.
• Be able to conduct hands-on requirements gathering activities, including the elicitation of requirements and their documentation in the form of user stories.
• Map existing business processes, identify inefficiencies, and recommend process improvements.
• Build and maintain weekly status reports, RAID logs, change control artifacts, steering committee and executive readouts.
• Ensure adherence to the definition of Ready/Done, quality gates, release readiness, and successful cutovers/hypercare.

• Align business and technical stakeholders; drive decision logs and acceptance criteria.
• Identify expansion opportunities with account teams and architects; build long-term partnerships.
• Drive the lifecycle using practical Agile techniques based on Scrum/Kanban.

• Partner with stakeholders to define business processes, integration needs, and opportunities to innovate and automate using BIG technologies.

• Collaborate with the Product Owner on backlog prioritization, feedback, and clarifications.
• Present product increments during sprint demos; clearly articulate delivered capabilities.
• Drive technology adoption and client self-sufficiency; foster widespread use of AI driven methods within the project delivery cycle.
• Manage scope and pursue change orders; ensure timely approvals and invoicing hygiene.
• Support pre-sales (estimation, delivery approach, risk posture) and contribute to proposals/SOWs.
• Act as a client-facing liaison to support solution adoption and resolve any roadblocks.
  

Required Skills & Experience

• 5 to 9 years in consulting/IT delivery, including 3–5+ years managing multiple projects.
• Proven track record delivering projects based on SaaS platforms such as: Boomi, MuleSoft, Appian, Pega, Creatio, Databricks, or adjacent cloud solutions.
• Strong client leadership, executive communication, and conflict resolution skills.
• Mastery of delivery mechanics: RAID, change control, estimation, resource planning, Agile/Scrum.
• Financial acumen: forecasting, margins, burn, and variance analysis.

Travel: from 20% within Canada and the United States (client dependent).

BIG is a high-growth cloud consulting firm with offices in Edmonton, Calgary, Toronto, Denver, India, and the United Kingdom, serving clients across Canada, the UK, India, and the US. We specialize in modern platforms including Pega, Appian, MuleSoft, and Boomi. Our experience and track record in enterprise software enable us to deliver a full range of services that help organizations of all sizes automate their businesses and leverage the power of web and mobile technologies.