Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

File Service Protocol Project Collaboration Data Mapping Vendor Management Software Validation Customer Requirements Analysis Stakeholder Communications Release Management Benefits Administration Help Desk Support

Other Skills

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Analytical Skills
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Professionalism
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Communication
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Time Management
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Teamwork
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Customer Service
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Detail Oriented
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Problem Solving

OneAmerica

Financial Services

About OneAmerica

We are OneAmerica Financial℠, a national financial services company helping people build greater certainty for better moments, every day. As a mutual organization, we take a people-first approach, meeting our customers where they are and with experience and empathy. The companies of OneAmerica Financial provide solutions for long-term stability and growth, building on more than 145 years of experience – from life insurance to retirement and employee benefits to long-term care. We pride ourselves on helping our customers confidently plan, protect and prosper for every step of the journey.

Company type: Large

Industry: Financial Services

Founded: 2018

Company size: 1001 - 5000

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Job description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

The Business Support SFTP Specialist provides critical operational support to the New Business and Underwriting teams, with a primary focus on SFTP (Secure File Transfer Protocol) onboarding, maintenance, and technical troubleshooting for mutual clients. This role ensures the accuracy and integrity of customer data by analyzing submitted documents, updating administrative systems, and coordinating the successful implementation of file-transfer processes.

Serving as the main point of contact for both internal teams and external vendors, the SFTP Specialist manages all aspects of SFTP setup, testing, and production approval. Strong customer service, communication, and technical skills are essential, as the role is responsible for guiding clients through onboarding, resolving technical issues, and maintaining ongoing support.

We are hiring at Level I, Level II, and Senior experience levels.

Key Responsibilities

Coordinate with vendor SFTP specialists and internal programming teams to implement new SFTP connections.
Develop and communicate customer requirements to ensure SFTP solutions align with contracts and billing structures.
Collaborate with internal SFTP programmers to confirm all technical prerequisites are met for successful setup.
Review and validate vendor test files; provide approval decisions for production deployment.
Troubleshoot and resolve technical issues related to SFTP file feeds.
Serve as the primary technical contact for Employee Benefits Operations SFTP requests.
Perform FTP file additions, updates, and maintenance tasks as needed.
Support integrations with Employee Navigator, including reviewing group structure codes, testing feeds, and resolving discrepancies.
Work with brokers, vendors, and partners to address data or processing-related issues.
Participate in special projects and cross-functional initiatives.

Job Requirements

Associate’s or Bachelor’s degree strongly preferred.
- High School Diploma required, or any combination of education and experience which would provide an equivalent background.
2+ years Customer service experience required.
Strong attention to detail and accuracy; ability to execute tasks in a timely manner.
Employee Benefits experience a plus
Analytical or technical support experience preferred.
Experience handling file feeds (including Excel .csv) preferred.
Timely and accurate execution to achieve desired outcomes.

Salary Band: 03B

This selected candidate will be expected to work hybrid/on-site/fully remote in Indianapolis, IN or Portland, ME. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

Medical & prescription, dental, vision insurance
Health Savings Account & Flexible Spending Accounts
Paid Time Off
10 weeks 100% paid parental leave (after completing 12 months of employment)
401(k) Plan with company match
Pension Plan
Company paid life & disability insurance
Wellness Program & Company paid employee assistance program
Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.