Key Facts

Remote From:

Florida (USA)

Full time

Junior (1-2 years)

31 - 31K yearly

English

Hard Skills

Telephony Communicating With Patients Office Management Patient Education And Counseling Customer Complaint Resolution Medical Practice Experience Online Communication

Other Skills

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Customer Service
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Scheduling
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Compassion
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Extroverted
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Non-Verbal Communication
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Email Etiquette
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Adaptability
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Active Listening
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Multitasking
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Time Management
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Critical Thinking
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Prioritization
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Social Skills
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Problem Solving

Roles & Responsibilities

1+ years in healthcare preferred
High School Diploma (associates in healthcare preferred)
Excellent written and verbal communication skills including phone and e-mail etiquette
Ability to prioritize and multi-task

Requirements:

Communicating with clients, medical assistants, and nurses within the organization.
Maintain client and employee privacy in accordance with HIPAA regulations.
Explaining treatment procedures to patients and providing follow up education
Answer multi-line phone system and take appointments or direct calls to the appropriate department.

Defy Medical

About Defy Medical

Defy Medial is a concierge clinic headquartered in Tampa, FL. We offer telemedicine health care across the country and in-office services at our local clinic. Led by Dr. Justin Saya, our expert care team specializes in hormone restoration and integrative wellness therapies. Every day, we strive to improve lives by providing the best possible care – from the first phone call to the consultation to ongoing patient support. If you’re looking for a meaningful and fulfilling career, consider working at Defy Medical. Our services include: • Testosterone Replacement Therapy (TRT) • Bioidentical Hormone Replacement Therapy (BHRT) • Sexual Health Treatments • Erectile Dysfunction Therapies • Thyroid Therapy • Peptide Therapy • Nutrition and Supplementation • IV Infusions and Nutrient Injections • Ketamine Therapy • Weight Loss • Aesthetic Services • PRP Injections

Founded: 2018

Company size: 51 - 200

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Job description

Must be a Florida resident to apply

Who Are We?

Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.

What Are We Looking For?

Defy Medical is looking for a Patient Services Representative to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan. Through patience, integrity, education, and understanding a Patient Services Representative will guide our patients to feeling better and improving their lives.

A Patient Services Representative at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Patient Services Representative. Customer service is the key element to being successful in this role.

Responsibilities

Communicating with clients, medical assistants, and nurses within the organization.
Maintain client and employee privacy in accordance with HIPAA regulations.
Explaining treatment procedures to patients and providing follow up education
Answer multi-line phone system and take appointments or direct calls to the appropriate department.
Answer high volume of incoming calls
Check voicemails and return customer calls
Maintain email communication with patients, vendors and co-workers daily
Organize and maintain cleanliness of working areas, supplies, and equipment
Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction
Duties, responsibilities, and activities may change at any time with or without notice

Qualifications

1 + years in healthcare preferred
High School Diploma (associates in healthcare preferred)
Ability to execute active listening and problem-solving skills to provide exceptional customer service.
Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
Excellent written and verbal communication skills including phone and e-mail etiquette.
Ability to effectively learn and utilize multiple computer programs.
Ability to prioritize and multi-task.

Shifts Available