Product Quality Manager

Do you want to own the end-to-end inspection and quality control operation for thousands of SKUs and millions of products a year? Do you want to lead the team who maintains quality standards for millions of customers? If so, you'll love this role.

About Lily & Fox:

Lily and Fox is a fast-growing DTC beauty brand best known for the largest selection of nail wraps in the world. We ship millions of orders to customers around the world using Shopify, Shipstation, and proprietary tooling. We have made it our mission to make beauty more affordable, and there is no company in the world that combines the quality, breadth, and affordability of our products. We are proud to be setting the pace for the future of the nail industry.

Position Overview:

You will own the end-to-end Inspection and Quality Control operation. You will lead our small growing Quality Control team who hand-inspect millions of products a year, and you will work directly with suppliers to ensure that every product meets our standards.

You’ll be responsible for hiring, coaching, and holding your team accountable - from daily huddles and productivity goals to performance management. You will be both a coach and an inspector. You will set clear standards for your team, conduct visual inspections yourself, coach technique, audit work, and balance throughput and quality. You will be comfortable with SOPs, checklists, training, and AQL-style audits for final verification. You will monitor customer feedback, lead process improvements, and work closely with our Customer Service, Fulfillment, Inventory Planning, and Manufacturing teams.

This is a full-time, on-site position.

Responsibilities:

• Lead and expand our Product Inspection and Quality team, including hiring, training, and performance management
• Own daily Inspection operations
• Perform inspections as needed to ensure standards are met
• Track and deliver against KPIs
• Monitor customer feedback and translate insights into product and process improvements
• Partner cross-functionally with Customer Service, Fulfillment, Inventory Planning, and Manufacturing
• Identify and implement quality assurance systems and process improvements
• Manage supplier relationships to enforce product quality standards
• Complete other tasks as needed

Basic Qualifications:

• Excellent written and verbal communication skills in English
• Must be at least 18 years of age
• Must have a valid driver’s license
• Must be authorized to work in the United States
• Basic math skills (addition, subtraction, multiplication, and division)
• Ability to stand for extended periods of time
• Ability to move over, under, and around shelves and other objects
• Full use of hands and fingers to perform tasks
• Ability to work flexible shifts including weekends, and/or holidays

Who we are looking for:

• 2+ years experience in quality control, manufacturing, or related field (high-volume visual inspection experience preferred)
• Experience managing high-volume operations
• Strong attention to detail
• Highly organized
• Excited to get things done, in a fast-paced environment
• Interested in learning new skills
• Ability to problem solve and prioritize tasks to ensure efficiency

The interview process will consist of the following stages:

• Culture Questionnaire
• Phone Interview
• In-Person Interview

We pride ourselves on the quality of our team and as such, candidates who receive a job offer will be required to successfully pass a job-related hair drug/toxins test and a background check consistent with state law.

You will be joining a small, tight-knit Team.

What Lily & Fox Offers:

• Attractive salary + equity
• Company paid insurance (medical, dental, vision, life, and disability insurance)
• 4 weeks PTO per year annually
• Coaching and training
• Huge opportunities to learn new skills and grow with the company!
• Being a part of a fast-growing international business!
• A chance to build the Quality Control function of a fast-scaling, international DTC brand

If you love the idea of working with a team who:

• Do the impossible
• Take chances
• Learn continuously
• Are team-oriented
• Strive to know the future

You’ll love working with us.

This is not a work-from-home position.

Good luck to everyone who applies!

Equal Employment Opportunity:

Lily and Fox is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by law.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Lily and Fox. Incumbents will follow any other instructions and perform any other related duties as may be required by their manager.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Lily and Fox is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Type: Full-time, on-site

Salary: $70,000 - $90,000 per year