Global Operations Manager

About Lily & Fox:

Lily and Fox is a fast-growing DTC beauty brand best known for the largest selection of nail wraps in the world. We ship millions of orders to customers around the world using Shopify, Shipstation, and proprietary tooling. We have made it our mission to make beauty more affordable, and there is no company in the world that combines the quality, breadth, and affordability of our products. We are proud to be setting the pace for the future of the nail industry.

Position Overview:

We’re looking for a Global Operations Manager who can run the floor today while building the system for tomorrow. You’ll own the end-to-end pick/pack/ship operation, managing the fulfillment team, picking and packing when needed, and coordinating our international shipments. You will ensure every order leaves our facility accurately, on-time, and at the lowest cost. You will have full ownership of identifying bottlenecks and overhauling processes to support our growth. You will lead your team with confidence as we build out on-site manufacturing to bring our next geneartion of industry-defining products to market.

This is a full-time, on-site position.

Responsibilities:

• Lead and expand our fulfillment team, including hiring, training, and performance management
• Own daily fulfillment operations: pick, pack, ship with accuracy and efficiency
• Pick, pack, and ship orders as needed
• Track and deliver against KPIs
• Optimize workflows, warehouse layout, and staffing schedules for efficiency
• Identify and implement process improvements
• Oversee inventory control and supply management
• Partner cross-functionally with Customer Service, Quality Control, Inventory Planning, and Manufacturing
• Coordinate international shipments with teams in Germany and Australia
• Complete other tasks as needed

Basic Qualifications:

• Excellent written and verbal communication skills in English
• Must be at least 18 years of age
• Must have a valid driver’s license
• Must be authorized to work in the United States
• Basic math skills (addition, subtraction, multiplication, and division)
• Ability to stand for extended periods of time
• Ability to move over, under, and around shelves and other objects
• Full use of hands and fingers to perform tasks
• Ability to work flexible shifts including weekends, and/or holidays

Who we are looking for:

• Experience managing high-volume operations
• 2+ years experience managing operations (DTC/e-commerce preferred)
• Strong attention to detail
• Highly organized
• Excited to get things done, in a fast-paced environment
• Interested in learning new skills
• Ability to problem solve and prioritize tasks to ensure efficiency

The interview process will consist of the following stages:

• Culture Questionnaire
• Phone Interview
• In-Person Interview

We pride ourselves on the quality of our team and as such, candidates who receive a job offer will be required to successfully pass a job-related hair drug/toxins test and a background check consistent with state law.

You will be joining a small, tight-knit Team.

What Lily & Fox Offers:

• Attractive salary + equity
• Company paid insurance (medical, dental, vision, life, and disability insurance)
• 4 weeks PTO per year (vacation, sick, holidays)
• Coaching and training
• Huge opportunities to learn new skills and grow with the company!
• Being a part of a fast-growing international business!

If you love the idea of working with a team who:

• Do the impossible
• Take chances
• Learn continuously
• Are team-oriented
• Strive to know the future

You’ll love working with us.

This is not a work-from-home position.

Good luck to everyone who applies!

Equal Employment Opportunity:

Lily and Fox is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by law.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Lily and Fox. Incumbents will follow any other instructions and perform any other related duties as may be required by their manager.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Lily and Fox is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Type: Full-time, on-site

Salary: $70,000 - $90,000 per year