Polish Speaking Customer Service for Healthcare Industry -Remote in Greece

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Healthcare industry. This role is ideal for individuals looking to make a difference in people's lives by providing exceptional service and support to Polish-speaking clients navigating healthcare services.

Responsibilities

• Deliver high-quality customer service to Polish-speaking clients through phone, email, and chat, addressing inquiries related to healthcare services and products.
• Assist clients with appointment scheduling, insurance inquiries, and general healthcare questions.
• Provide accurate information about healthcare options and resources available to clients.
• Handle customer complaints and feedback in a professional manner, ensuring a high level of client satisfaction.
• Collaborate with healthcare professionals and internal teams to resolve issues and enhance the client experience.
• Maintain up-to-date knowledge of healthcare policies and procedures to assist clients effectively.
• Document all client interactions and maintain thorough records for compliance and reporting.

Requirements

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, preferably in the healthcare or related industry.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with care and maintain client confidentiality.
• Familiarity with healthcare services and terminology is a plus.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational and multitasking skills.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks