For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
Do you have expertise in, and a passion for Account Management?
Would you like to apply your expertise to impact the Safety Assessment sector in a company that follows the science and turns ideas into life-changing medicines?
Have you got the desire to improve health and lives?
Charles River Laboratories are excited to be recruiting for a Senior Account Manager – Safety Assessment (Europe) to join our established Sales and Commercial team. Working remotely (within the EU only), you’ll act as the primary point of contact for clients in assigned Safety Assessment accounts. You’ll seek to deliver exceptional client experience, grow sales across the portfolio and build sustainable mutually beneficial relationships to maximize Safety Assessment share gain and revenue retention.
This is a fantastic opportunity for an experienced Account/Sales Manager looking to leverage their skills in a global CRO, with the chance to work with a diverse portfolio of clients and to be part of a growing and driven Commercial team.
What you’ll be doing:
• Identify ethical upselling and proactively drive portfolio pull-through opportunities to increase total account reach, revenue and Charles River Laboratories share.
• Understand account development objectives and challenges, providing insights and solutions to drive their success.
• Prepare, execute and maintain a comprehensive Account Management plan to indicate target opportunities, expansion of accounts and an analysis of competitor share within accounts.
• Recognize client needs and collaborate with internal teams to deliver customized solutions and guide the client to solutions.
• Establish and nurture client relationships that fill the business pipeline, forming long-term business partnerships to ensure future sales.
• Manage all initial Safety Assessment inquiries and qualify prospective opportunities for assigned accounts.
• Collaborate with the Client Services team and other Managers for rapid turnaround times on proposals/agreements, lead the negotiation process as appropriate and follow through on sales execution.
• Work closely with the relevant Subject Matter Experts to ensure the client has a cohesive and responsive experience throughout the engagement, influencing and buying journey.
• Effectively communicate client challenges/concerns with all appropriate Charles River Laboratories departments for quality resolution.
• Utilize CRM to capture client information to include, but not limited to, timely, accurate and effective opportunity management and activity documentation.
• Maintain proficient knowledge of competitor profiles and develop positioning to influence potential clients.
• Actively participate in relevant conference events and trade shows to establish comprehensive pre-set meeting planning, objectives and execution.
• Complete all sales, commercial and portfolio training as required to be fluent in the Safety Assessment portfolio and ready to present to a range of client personas.
• Perform all other related duties as assigned.
Job Qualifications
Skills and Experience:
• Education: Bachelor’s degree (BA/BSc) or equivalent in life sciences, sales or related discipline.
• Experience: Significant track record of working in a similar commercially focused role (Account Manager/Business Development/Sales Management etc) ideally within another CRO/Biotech/Pharma.
• Any additional experience of working within Safety Assessment or a Preclinical function would be highly desirable.
• Demonstrable skills in selling scientific services are also a plus.
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Certification/Licensure: Valid driver’s license required. There will be ~25% travel in this role to client sites, external conferences and team meetings.
• Other: Excellent communication, negotiation, and presentation skills. Proficient in the use of standard office computer applications (word processing, spreadsheets, presentations, e-mail).
• Candidates must also have full and permanent Right to Work in the country that they reside in.
About Safety Assessment
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 300 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.
At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to fostering a sense of belonging and work daily in this direction.
