LAM Onboarding Lead
flydocs is building out the onboarding capability for our LAM (Lease Asset Management) product – and we need someone who can bring deep technical records knowledge to life in a customer-facing setting. This is a hands-on role that sits at the intersection of aviation expertise, process delivery, and client relationship management.
You will be the primary point of contact for customers going through LAM onboarding, guiding them from initial systems integration through to a confident, successful handover to our Customer Experience team. You will work closely with our Product and Engineering teams to ensure that what we promise our customers, we can actually deliver.
• Contribute to Business Process Reviews, mapping client workflows against LAM capabilities to identify gaps and opportunities.
• Co-produce onboarding plans with realistic timelines and clearly defined resource requirements.
• Lead plan execution alongside the client, keeping delivery on track and stakeholders informed.
• Proactively identify risks and blockers, maintaining a live risk register and proposing mitigation or recovery actions where needed.
• Own the LAM sections of joint onboarding reports and produce standalone LAM status updates as required.
• Keep an eye out for opportunities to expand client usage
• Co-develop standardised training materials and delivery approaches – built to be repeatable, so other team members can deliver aspects when needed.
• Build a training schedule together with each client and deliver it end-to-end.
• Identify training gaps early, and put a plan in place to close them before they become an issue.
• Sign off training completion in a documented, consistent, and auditable way.
• Agree delivery milestones, critical checkpoints, and relevant metrics with flydocs and the client from the outset.
• Monitor progress against milestones and flag deviations early.
• Formally sign off the onboarding phase in agreement with the client.
• Hand over to the Customer Experience team with full context, documentation, and confidence.
As LAM matures to support Maintenance Reserves and financial workflows, Lease Agreement analysis will become a core part of this role. Initially, you will work closely with our in-house SME to develop this capability – with the expectation that you take ownership of this area over time. This is a genuine growth opportunity for the right person.
• Solid background in aviation technical records – you understand airworthiness, lease contracts, and what good looks like in an aircraft record.
• Hands-on experience with AMOS or similar MRO/technical records systems.
• Exposure to aircraft lease events – inductions, redeliveries, end-of-lease projects – and the documentation demands that come with them.
• Ability to manage competing priorities and client expectations without losing your composure.
• Clear, confident communicator – equally comfortable in a client workshop and an internal delivery review.
• Organised and methodical: you create structure where there isn’t any, and you follow through.
• Experience in a client-facing delivery, consulting, or onboarding role.
• Familiarity with data migration or systems implementation projects.
• Project management skills or certification (e.g. Six Sigma, PMP, or similar).
• Knowledge of spec 2500, regulatory quality audit processes, or comparable regulatory frameworks (e.g. DGCA/EASA/FAA).
• Interest in learning how AI and automation are changing technical records management.
flydocs is at an exciting point in its journey. LAM is a growing product with real traction, and this role is a chance to shape how we onboard customers – not just follow a process, but build one. You will have direct exposure to product development, a senior team that values straight talk and good thinking, and the opportunity to grow into the Lease Agreement analysis space as the product scales.
If you know aviation records inside out, you like working with clients, and you want to be part of building something – this is worth a conversation.
This is a remote position.
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