Key Facts

Remote From:

Full time

Mid-level (2-5 years)

Spanish

Hard Skills

Litigation Management Vehicle Insurance Liability Law Personal Injury Law Settlement Liability Law Account Management Vendor Management Invoicing Compliance Management Claims And Litigation Management Damage Assessments Complaint Investigations Presentation Design Online Communication

Other Skills

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Microsoft Office
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Public Speaking
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Non-Verbal Communication
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Accountability
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Virtual Collaboration
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Organizational Skills
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Collaborative Communications
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Prioritization
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Problem Solving

CCMSI

About CCMSI

CCMSI is a leading third-party administrator for workers' compensation and property/casualty self-insurance programs. Since 1978, we've successfully administered and provided claim services to individual and group clients, nationwide. Our approach to claims management includes providing sound technical resources, strategic insight, efficient and accessible computer systems, cost containment practices, and the seamless administration of your losses. Our adjuster turnover rate is less than 3%. This is crucial in establishing continuity between your primary contacts and the adjustment staff. Company Homepage: www.ccmsi.com View Job Postings: https://careers-ccmsi.icims.com

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

Multi-Line Liability Claim Representative II

Location: Fully Remote
Schedule: Monday–Friday, 8:00 AM – 4:30 PM CST
Salary Range: $55,000 – $75,000 annually
Employment Type: Full-Time

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

he Multi‑Line Liability Claim Representative II is responsible for the investigation, evaluation, and resolution of commercial liability claims across multiple client accounts and jurisdictions. This role manages a diverse desk that includes Commercial Auto, General Liability, and Municipal claims handling matters involving bodily injury, property damage, and litigation.

This is a remote position supporting a national claim portfolio within a fast‑paced TPA environment. The role requires independent judgment, strong technical claim knowledge, and the ability to manage litigation, negotiations, and client expectations while maintaining compliance with CCMSI standards and service commitments.

Responsibilities:

Investigate multi‑line liability claims involving bodily injury, property damage, and litigation

Determine coverage, liability, and damages in accordance with policy terms and applicable laws

Handle claims across Commercial Auto, General Liability, Municipal, and Garage Keepers programs

Establish and manage claim strategy from initial report through resolution

Review, evaluate, and negotiate medical, legal, and miscellaneous invoices

Negotiate settlements directly with claimants, attorneys, and vendors

Select, assign, and oversee defense counsel on litigated claims

Monitor subrogation potential and coordinate recovery efforts

Identify and manage excess carrier reporting requirements

Maintain accurate, timely, and well‑documented claim files

Communicate proactively with clients, insureds, attorneys, and internal partners

Ensure compliance with CCMSI service standards, client handling instructions, and quality benchmarks

Qualifications:

Required Qualifications

3+ years of liability claims handling experience

Strong working knowledge of bodily injury, property damage, and litigation processes

Experience handling commercial liability claims

Ability to manage a multiple‑account desk independently

Active adjuster license in designated home state

Strong written and verbal communication skills

Excellent organizational and prioritization abilities

Ability to work independently while collaborating with a remote national team

Proficiency with Microsoft Office (Word, Excel, Outlook)

Preferred Skills & Experience

Experience in a TPA environment
Commercial claims handling background
Litigation management experience
Experience working with municipal accounts
Public speaking or client‑facing presentation experience

Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: Internal training and advancement opportunities
Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

Quality claim handling – thorough investigations, strong documentation, well-supported decisions
Compliance & audit performance – adherence to jurisdictional and client standards
Timeliness & accuracy – purposeful file movement and dependable execution
Client partnership – proactive communication and strong follow-through
Professional judgment – owning outcomes and solving problems with integrity
Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

Lead with transparency We build trust by being open and listening intently in every interaction.
Perform with integrity We choose the right path, even when it is hard.
Chase excellence We set the bar high and measure our success. What gets measured gets done.
Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
Win together Our greatest victories come when our clients succeed.

Ready to make a difference in a dynamic, employee-owned company? Apply today and bring your expertise to a team that values your contribution.

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