Proven project management skills with the ability to manage complex, multi-phase projects across teams and deadlines
Exceptional communication and interpersonal abilities
Collaborative mindset with a genuine interest in team success and a belief that great work comes from coordinated, cross-functional effort
Proficiency with project management software (Forecast experience highly preferred)
Requirements:
Orchestrate projects from Account Manager handoff to delivery of final files, coordinating with designers, copywriters, videographers, digital specialists, and other staff
Build and maintain detailed project timelines that align with client deadlines and Pivot's established workback schedules
Track and manage project hours, ensuring efficient resource allocation and profitability monitoring
Monitor deliverables against timelines, hour estimates, and scopes, proactively communicating changes to key stakeholders
Job description
NRTC is a dynamic and growing cooperative with more than 800 employees operating out of eight office locations. We are member-driven and technology-focused, providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. Our solutions are developed specifically to meet the needs of rural utilities and their customers and include integrated broadband, managed services, smart grid, mobile, and video solutions.
Pivot, an NRTC company, is a marketing and customer experience agency with a focus on collaborating with people who are doing meaningful work in the communities they serve. Pivot comes alongside these organizations to help them grow and thrive by assisting them in defining and living out their brands, telling their unique stories and strengthening relationships with their customers. Pivot has four practice areas, including broadband marketing, broadband CX, broadband vendors, and nonprofits.
Job Summary As a Project Manager, you will serve as the central coordinator for all client projects, managing the delivery process from initial scoping through final execution. In this role, you will work closely with our creative teams and Account Managers to ensure every project not only meets expectations but exceeds them. The ideal candidate thrives in a collaborative environment, has a passion for organization and process improvement, and genuinely cares about supporting both team members and clients to achieve their best work. This position offers the opportunity to be deeply involved in diverse projects spanning branding, marketing, digital, video production, web development, CX services, training, and research while contributing to a culture that values creativity, collaboration, and meaningful impact.
Responsibilities
Orchestrate projects from Account Manager handoff to delivery of final files, coordinating with designers, copywriters, videographers, digital specialists, and other staff
Manage project scoping, timeline creation, and task assignments in collaboration with Account Managers and department leads
Build and maintain detailed project timelines that align with client deadlines and Pivot’s established workback schedules
Track and manage project hours, ensuring efficient resource allocation and profitability monitoring
Predict and plan for future capacity needs, surfacing risks or roadblocks early
Contribute to day-to-day resource planning and capacity management, aligning project assignments with availability, skill sets, and deadlines to ensure balanced workloads and timely delivery
Monitor deliverables against timelines, hour estimates, and scopes, proactively communicating changes to key stakeholders
Oversee quality control processes, making sure work meets internal standards before delivery to clients
Coordinate with outside vendors when appropriate to ensure quality and timely delivery
Coordinate communication between internal teams to ensure seamless project flow
Collaborate with Account Managers to ensure client satisfaction while protecting internal processes and scope boundaries
Ensure quality control throughout the creative process, maintaining Pivot’s standards for excellence
Keep project documentation organized and up to date, including templates, estimates, briefs, and deliverables
Drive accountability through clear deadlines, ownership assignments, and consistent, proactive project follow-through
Identify and address project issues early, problem-solving with tact, and prioritizing team wellbeing
Support the implementation and optimization of project management tools and workflows
Facilitate internal project kickoff meetings, status check-ins, and post-project evaluations
Track project metrics and regularly report on project health, resource utilization, and profitability to leadership and client teams
Identify and recommend improvements to Pivot’s processes that enhance workflow efficiency while preserving or elevating the quality of work delivered to clients
Other duties as assigned
Qualifications Knowledge, Skills, and Abilities
Proven project management skills with the ability to manage complex, multi-phase projects across teams and deadlines
Exceptional communication and interpersonal abilities—you navigate between creative teams and Account Managers with clarity and positivity
Collaborative mindset with a genuine interest in team success and a belief that great work comes from coordinated, cross-functional effort
Solid understanding of agency workflows and the creative process, including how strategy, design, copy, video, and digital teams work together
Proficiency with project management software (Forecast experience highly preferred)
Familiarity with creative review and revision cycles, including managing internal approvals and version control working with rural markets or nonprofit clients is a plus
Minimum Education and Experience
Bachelor’s degree in project management, Business, Marketing, Communications, or equivalent experience
3-5 years of project management experience in an agency, marketing, or creative environment
Physical Demands
Work is typically performed in a remote office setting
Disclaimer: The above job description summary is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of required responsibilities, duties, and skills. The order in which responsibilities, duties, and skills are listed is not significant.
